Precisely Case Studies Stabilizing an Avalanche of Data: Comcast's Journey with Data360 Analyze

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	Stabilizing an Avalanche of Data: Comcast's Journey with Data360 Analyze Precisely

Stabilizing an Avalanche of Data: Comcast's Journey with Data360 Analyze

Precisely

Technology Category	Automation & Control - Human Machine Interface (HMI) Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Equipment & Machinery Finance & Insurance
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Fraud Detection Leasing Finance Automation
Services	System Integration
Challenge	Comcast Corporation, the second largest broadcasting and cable television company in the world by revenue, was facing significant challenges due to the volume and variety of operational and billing data. With over 20 million customers across 40 states, the company needed to establish standardized processes and automate data flows to overcome a wide range of billing, finance, compliance, supply chain, and marketing challenges. In 2009, the company was dealing with massive amounts of data that were causing major revenue assurance challenges. The customer billing review interface required the processing of a billion records every month, within very tight timeframes. The company’s decentralized accounting and finance operations, with 20 different regions and 30 different accounting practices, further compounded these issues. Read More
About Customer	Comcast Corporation is the second largest broadcasting and cable television company in the world by revenue, and the largest U.S. home internet and cable television provider. In the U.S., Comcast provides residential and commercial services to more than 20 million customers across 40 states. The company was facing significant challenges in managing the volume and variety of operational and billing data. With a decentralized accounting and finance operations spread across 20 different regions and 30 different accounting practices, the company was struggling with major revenue assurance challenges. Read More
Customer Name	Comcast Corporation Read More
Solution	Comcast sought an agile data preparation solution that could natively connect to a wide range of data sources, and join, blend, transform, analyze and publish results into BI visualization tools. They needed a tool that could interface from the billing system to the general ledger, present accurate data while identifying anomalies in a clear and graphic manner, and handle extremely large data volumes. After exploring both internal and external options, Comcast chose Data360 Analyze as an enterprise solution for data preparation and analysis for its scalability, flexibility and ability to quickly handle, control and accurately present revenue information. Data360 Analyze was initially deployed within the accounting and finance areas to automate data flows and streamline revenue assurance in the customer billing revenue interface. The solution was then implemented in diverse areas such as billing assurance, commission payments, fraud detection, supply chain inventory tracking, revenue share accruals and payments, and franchise fee regulatory payments. Read More Log in to view content
Contents

Technology Category

Automation & Control - Human Machine Interface (HMI)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Equipment & Machinery

Finance & Insurance

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Fraud Detection

Leasing Finance Automation

Services

System Integration

Challenge

Comcast Corporation, the second largest broadcasting and cable television company in the world by revenue, was facing significant challenges due to the volume and variety of operational and billing data. With over 20 million customers across 40 states, the company needed to establish standardized processes and automate data flows to overcome a wide range of billing, finance, compliance, supply chain, and marketing challenges. In 2009, the company was dealing with massive amounts of data that were causing major revenue assurance challenges. The customer billing review interface required the processing of a billion records every month, within very tight timeframes. The company’s decentralized accounting and finance operations, with 20 different regions and 30 different accounting practices, further compounded these issues.

About Customer

Comcast Corporation is the second largest broadcasting and cable television company in the world by revenue, and the largest U.S. home internet and cable television provider. In the U.S., Comcast provides residential and commercial services to more than 20 million customers across 40 states. The company was facing significant challenges in managing the volume and variety of operational and billing data. With a decentralized accounting and finance operations spread across 20 different regions and 30 different accounting practices, the company was struggling with major revenue assurance challenges.

Customer Name

Comcast Corporation

Solution

Comcast sought an agile data preparation solution that could natively connect to a wide range of data sources, and join, blend, transform, analyze and publish results into BI visualization tools. They needed a tool that could interface from the billing system to the general ledger, present accurate data while identifying anomalies in a clear and graphic manner, and handle extremely large data volumes. After exploring both internal and external options, Comcast chose Data360 Analyze as an enterprise solution for data preparation and analysis for its scalability, flexibility and ability to quickly handle, control and accurately present revenue information. Data360 Analyze was initially deployed within the accounting and finance areas to automate data flows and streamline revenue assurance in the customer billing revenue interface. The solution was then implemented in diverse areas such as billing assurance, commission payments, fraud detection, supply chain inventory tracking, revenue share accruals and payments, and franchise fee regulatory payments.

Impact #1	The implementation of Data360 Analyze transformed Comcast's operations. The solution automated data flows and streamlined revenue assurance in the customer billing revenue interface. It also enabled the company to standardize processes across the enterprise, meeting SLA’s and compliance standards. The solution's ease of use and effectiveness led to its implementation in diverse areas such as billing assurance, commission payments, fraud detection, supply chain inventory tracking, revenue share accruals and payments, and franchise fee regulatory payments. In all, more than 50 data flows deliver automation to a variety of business-critical process, with new use cases regularly being explored and implemented.

Impact #1

The implementation of Data360 Analyze transformed Comcast's operations. The solution automated data flows and streamlined revenue assurance in the customer billing revenue interface. It also enabled the company to standardize processes across the enterprise, meeting SLA’s and compliance standards. The solution's ease of use and effectiveness led to its implementation in diverse areas such as billing assurance, commission payments, fraud detection, supply chain inventory tracking, revenue share accruals and payments, and franchise fee regulatory payments. In all, more than 50 data flows deliver automation to a variety of business-critical process, with new use cases regularly being explored and implemented.

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Overview

Stabilizing an Avalanche of Data: Comcast's Journey with Data360 Analyze

Operational Impact