Case Studies St. Tammany Parish Hospital bolsters productivity, patient care and competitive edge with AppSense

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	St. Tammany Parish Hospital bolsters productivity, patient care and competitive edge with AppSense

St. Tammany Parish Hospital bolsters productivity, patient care and competitive edge with AppSense

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management Remote Control Remote Patient Monitoring
Services	Software Design & Engineering Services System Integration Training
Challenge	St. Tammany Parish Hospital faced several challenges in its IT infrastructure, including the need to implement Meaningful Use standards set by the federal government, slow logon times, and a lack of user personalization. The hospital's help desk was overburdened with issues related to user profile settings, and there was a need to enable proximity printing for clinicians accessing multiple patient rooms and printers. Additionally, the hospital was migrating from Windows XP to a virtual Windows 7 environment, which added another layer of complexity to their IT challenges. Read More
About Customer	St. Tammany Parish Hospital is a Louisiana-based community hospital located on the Northshore of Lake Pontchartrain, 40 miles north of New Orleans. The 237-bed facility, which opened in 1954, serves the needs of patients throughout the region. It is the leading provider of comprehensive medical care on the Northshore, offering services from wellness and prevention to diagnosis, treatment, rehabilitation, and recovery. The hospital system delivers the latest technology, accomplished specialists, and highly personalized care to ensure patients and their families receive world-class healthcare close to home. St. Tammany Parish Hospital is a self-supporting, not-for-profit community hospital that receives no tax funding. Read More
Solution	To address these challenges, St. Tammany Parish Hospital implemented AppSense DesktopNow as part of its Virtual Desktop Infrastructure (VDI) strategy. The hospital was migrating to a Cisco UCS, EMC VNX, VMware vSphere, and VMware Horizon View platform to improve user satisfaction and productivity. AppSense Environment Manager was chosen to manage the complex and diverse combination of users, apps, and data across the system. This solution provided precise control with user-based policies and personalization, delivering user and application settings to any desktop. The hospital also implemented Imprivata OneSign for single sign-on capabilities, allowing physicians and staff to log in to their desktop with a single sign-on while maintaining a personalized non-persistent desktop environment. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Remote Patient Monitoring

Services

Software Design & Engineering Services

System Integration

Training

Challenge

St. Tammany Parish Hospital faced several challenges in its IT infrastructure, including the need to implement Meaningful Use standards set by the federal government, slow logon times, and a lack of user personalization. The hospital's help desk was overburdened with issues related to user profile settings, and there was a need to enable proximity printing for clinicians accessing multiple patient rooms and printers. Additionally, the hospital was migrating from Windows XP to a virtual Windows 7 environment, which added another layer of complexity to their IT challenges.

About Customer

St. Tammany Parish Hospital is a Louisiana-based community hospital located on the Northshore of Lake Pontchartrain, 40 miles north of New Orleans. The 237-bed facility, which opened in 1954, serves the needs of patients throughout the region. It is the leading provider of comprehensive medical care on the Northshore, offering services from wellness and prevention to diagnosis, treatment, rehabilitation, and recovery. The hospital system delivers the latest technology, accomplished specialists, and highly personalized care to ensure patients and their families receive world-class healthcare close to home. St. Tammany Parish Hospital is a self-supporting, not-for-profit community hospital that receives no tax funding.

Solution

To address these challenges, St. Tammany Parish Hospital implemented AppSense DesktopNow as part of its Virtual Desktop Infrastructure (VDI) strategy. The hospital was migrating to a Cisco UCS, EMC VNX, VMware vSphere, and VMware Horizon View platform to improve user satisfaction and productivity. AppSense Environment Manager was chosen to manage the complex and diverse combination of users, apps, and data across the system. This solution provided precise control with user-based policies and personalization, delivering user and application settings to any desktop. The hospital also implemented Imprivata OneSign for single sign-on capabilities, allowing physicians and staff to log in to their desktop with a single sign-on while maintaining a personalized non-persistent desktop environment.

Impact #1	The implementation of AppSense DesktopNow significantly reduced the demand for help desk support, as user settings are now centralized and delivered on demand regardless of device or location.
Impact #2	Logon times were drastically reduced to 35 seconds for a new VDI session and 5 seconds for an existing session, leading to increased user satisfaction and productivity.
Impact #3	Location-based printing was enabled, allowing physicians and clinical staff to move freely between offices and examination rooms without worrying about printer settings.

Impact #1

The implementation of AppSense DesktopNow significantly reduced the demand for help desk support, as user settings are now centralized and delivered on demand regardless of device or location.

Impact #2

Logon times were drastically reduced to 35 seconds for a new VDI session and 5 seconds for an existing session, leading to increased user satisfaction and productivity.

Impact #3

Location-based printing was enabled, allowing physicians and clinical staff to move freely between offices and examination rooms without worrying about printer settings.

Benefit #1	Logon times reduced to 35 seconds for a new session and 5 seconds for an existing session.
Benefit #2	The number of desktop pools was reduced from seven to two.
Benefit #3	Significant reduction in help desk support demand.

Benefit #1

Logon times reduced to 35 seconds for a new session and 5 seconds for an existing session.

Benefit #2

The number of desktop pools was reduced from seven to two.

Benefit #3

Significant reduction in help desk support demand.

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Overview

St. Tammany Parish Hospital bolsters productivity, patient care and competitive edge with AppSense

Operational Impact

Quantitative Benefit