Case Studies SST, Inc. Enhances Gun Crime Detection with IoT and Cisco Jasper Control Center

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	SST, Inc. Enhances Gun Crime Detection with IoT and Cisco Jasper Control Center

SST, Inc. Enhances Gun Crime Detection with IoT and Cisco Jasper Control Center

Technology Category	Analytics & Modeling - Real Time Analytics Networks & Connectivity - Network Management & Analysis Software Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Security & Public Safety
Applicable Functions	Business Operation Field Services
Use Cases	Intrusion Detection Systems Public Warning & Emergency Response Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Unreported urban gun violence poses a serious threat to the safety of neighborhoods and entire communities. By the time the police receive a 911 emergency call, they’ve already lost precious time — time that could be used to locate the crime scene, secure evidence and save lives. When responding to gun violence, intelligence is everything, and having access to the most precise, detailed and timely data helps law enforcement in the fight against illegal gun crime. Before the company implemented Control Center in early 2013, all networked sensors were managed manually. SST had no visibility into whether sensors in the field were working correctly unless customers reported problems. Managing data plans and controlling how much SST was spending on data over different carrier networks presented additional challenges. Read More
About Customer	SST, Inc., the makers of ShotSpotter Flex, is the global leader in providing gunfire detection and location technology solutions. The subscription-based service instantly notifies law enforcement agencies of any gun crimes in progress, delivering up-to-the-minute intelligence— including location of shooting, number of shots fired, number of shooters, as well as audio snippets of confirmed gun fire—to dispatch centers, police cars and even smart phones. The Internet of Things (IoT) is at the heart of the ShotSpotter cloud-based service: all gunshot-detecting sensors are connected to the Internet, and SST manages a network of thousands of connected devices around the world. Read More
Solution	SST, Inc. transitioned from a premises-based CapEx software license to a cloud-based IoT service model, significantly reducing costs for their customers while increasing the value delivered. The company now deploys, manages, and maintains the entire sensor network, taking the complexity of owning and managing infrastructure from their customers. The Cisco Jasper Control Center platform was implemented to manage the networked sensors, providing real-time alerts and visibility into device performance. This platform allows SST to monitor data usage, receive automatic alerts for data plan caps, and quickly diagnose device issues, ensuring the sensors are operational 24/7. The integration of Cisco Jasper into SST's operations has been seamless, enabling the company to expand its footprint and bring new devices and services online efficiently. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Networks & Connectivity - Network Management & Analysis Software

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Security & Public Safety

Applicable Functions

Business Operation

Field Services

Use Cases

Intrusion Detection Systems

Public Warning & Emergency Response

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Unreported urban gun violence poses a serious threat to the safety of neighborhoods and entire communities. By the time the police receive a 911 emergency call, they’ve already lost precious time — time that could be used to locate the crime scene, secure evidence and save lives. When responding to gun violence, intelligence is everything, and having access to the most precise, detailed and timely data helps law enforcement in the fight against illegal gun crime. Before the company implemented Control Center in early 2013, all networked sensors were managed manually. SST had no visibility into whether sensors in the field were working correctly unless customers reported problems. Managing data plans and controlling how much SST was spending on data over different carrier networks presented additional challenges.

About Customer

SST, Inc., the makers of ShotSpotter Flex, is the global leader in providing gunfire detection and location technology solutions. The subscription-based service instantly notifies law enforcement agencies of any gun crimes in progress, delivering up-to-the-minute intelligence— including location of shooting, number of shots fired, number of shooters, as well as audio snippets of confirmed gun fire—to dispatch centers, police cars and even smart phones. The Internet of Things (IoT) is at the heart of the ShotSpotter cloud-based service: all gunshot-detecting sensors are connected to the Internet, and SST manages a network of thousands of connected devices around the world.

Solution

SST, Inc. transitioned from a premises-based CapEx software license to a cloud-based IoT service model, significantly reducing costs for their customers while increasing the value delivered. The company now deploys, manages, and maintains the entire sensor network, taking the complexity of owning and managing infrastructure from their customers. The Cisco Jasper Control Center platform was implemented to manage the networked sensors, providing real-time alerts and visibility into device performance. This platform allows SST to monitor data usage, receive automatic alerts for data plan caps, and quickly diagnose device issues, ensuring the sensors are operational 24/7. The integration of Cisco Jasper into SST's operations has been seamless, enabling the company to expand its footprint and bring new devices and services online efficiently.

Impact #1	SST now has the ability to monitor data usage in real time and receive automatic alerts for data plan caps, preventing cost overruns.
Impact #2	The company can quickly diagnose device issues and restore service before customers are affected, ensuring sensors are operational 24/7.
Impact #3	The Cisco Jasper platform has enabled SST to expand into new markets such as education and critical infrastructure.

Impact #1

SST now has the ability to monitor data usage in real time and receive automatic alerts for data plan caps, preventing cost overruns.

Impact #2

The company can quickly diagnose device issues and restore service before customers are affected, ensuring sensors are operational 24/7.

Impact #3

The Cisco Jasper platform has enabled SST to expand into new markets such as education and critical infrastructure.

Benefit #1	SST's transition to a cloud-based IoT service model has significantly reduced costs for their customers.
Benefit #2	The Cisco Jasper platform has allowed SST to prevent cost overruns by monitoring data usage and receiving automatic alerts for data plan caps.

Benefit #1

SST's transition to a cloud-based IoT service model has significantly reduced costs for their customers.

Benefit #2

The Cisco Jasper platform has allowed SST to prevent cost overruns by monitoring data usage and receiving automatic alerts for data plan caps.

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Overview

SST, Inc. Enhances Gun Crime Detection with IoT and Cisco Jasper Control Center

Operational Impact

Quantitative Benefit