SPR Therapeutics Revolutionizes Customer Excellence with Next-Gen Cloud Platform

SPR Therapeutics, a medical device company specializing in neurostimulation technology, was facing challenges with their internal systems, including CRM, inventory management and quality management. These systems were disconnected, inefficient, and made poor use of critical data. The company was using an assortment of separate unintegrated applications, which led to disconnected silos of information and frustrating inefficiencies. One of the key components of the company’s quality management system was a simple document control application. Another significant problem for the young company was inefficient complaint processing. Handling complaints is an essential part of customer feedback, quality and compliance for any medical device company. Even though sales volume was growing, the company was falling behind on processing and resolving complaints. Complaints were tracked manually, which made it challenging to keep up with every detail.

SPR Therapeutics, founded in 2010 and headquartered in Cleveland, Ohio, is dedicated to designing, manufacturing and commercializing non-opioid, minimally invasive pain treatment options. The company’s SPRINT technology is the only percutaneous Peripheral Nerve Stimulation (PNS) System approved by the FDA to treat both chronic and acute pain. SPR Therapeutics expects its SPRINT system to be the standard of care for pain management. The treatment is non-opioid, reversible, safe, effective and more affordable than the consequences of addictive opioid medications and invasive surgeries. The company is on a mission to provide a minimally-invasive and nonopioid pain management alternative with well substantiated clinical outcomes, and they have a smart and strategic, yet aggressive, growth plan.