Case Studies Spotlight: rabbittransit

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	Spotlight: rabbittransit

Spotlight: rabbittransit

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	rabbittransit faced several challenges, including the need for uniform service procedures through a single vendor and platform to avoid inconsistency and fragmentation in service. They also needed to address the unique challenges of serving rural communities, such as longer distance trips, increased ride times, and meeting mobility needs while improving accessibility. Additionally, they needed to maintain operations, efficiency, and profitability without sacrificing customer service. Finally, they required a scalable software solution that would enable growth as they expanded service areas into ten counties. Read More
About Customer	rabbittransit is a public transportation service provider that operates in rural and urban areas, offering fixed-route and paratransit services. They serve a diverse customer base, including individuals with disabilities, senior citizens, and the general public. rabbittransit is committed to providing reliable, efficient, and accessible transportation options to improve the quality of life for their customers. They have a strong focus on customer satisfaction and continuously seek innovative solutions to enhance their services and meet the evolving needs of their communities. Read More
Solution	rabbittransit implemented the Ecolane DRT Coordinated Transit Software System to address their challenges. This comprehensive solution included Ecolane DRT scheduling and dispatching software, Ecolane Touch Screen MDT software, Ecolane Deviated Route Software, and EcoWeb Self Service Customer Scheduling. Additionally, they utilized the Advanced Ecolane Reporting System along with an ad-hoc reporting tool and extensive PennDOT custom reports. The IVR Solution was also integrated to enhance customer communication. This software suite provided a complete web-based, automated scheduling and dispatching solution, enabling continuous optimization and real-time adjustments based on driver performance and changing conditions. The user-friendly interface, tutorial videos, and online learning management system facilitated easy adoption and usage by staff and customers. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

rabbittransit faced several challenges, including the need for uniform service procedures through a single vendor and platform to avoid inconsistency and fragmentation in service. They also needed to address the unique challenges of serving rural communities, such as longer distance trips, increased ride times, and meeting mobility needs while improving accessibility. Additionally, they needed to maintain operations, efficiency, and profitability without sacrificing customer service. Finally, they required a scalable software solution that would enable growth as they expanded service areas into ten counties.

About Customer

rabbittransit is a public transportation service provider that operates in rural and urban areas, offering fixed-route and paratransit services. They serve a diverse customer base, including individuals with disabilities, senior citizens, and the general public. rabbittransit is committed to providing reliable, efficient, and accessible transportation options to improve the quality of life for their customers. They have a strong focus on customer satisfaction and continuously seek innovative solutions to enhance their services and meet the evolving needs of their communities.

Solution

rabbittransit implemented the Ecolane DRT Coordinated Transit Software System to address their challenges. This comprehensive solution included Ecolane DRT scheduling and dispatching software, Ecolane Touch Screen MDT software, Ecolane Deviated Route Software, and EcoWeb Self Service Customer Scheduling. Additionally, they utilized the Advanced Ecolane Reporting System along with an ad-hoc reporting tool and extensive PennDOT custom reports. The IVR Solution was also integrated to enhance customer communication. This software suite provided a complete web-based, automated scheduling and dispatching solution, enabling continuous optimization and real-time adjustments based on driver performance and changing conditions. The user-friendly interface, tutorial videos, and online learning management system facilitated easy adoption and usage by staff and customers.

Impact #1	Comprehensive point & click reporting on any metric the system captures.
Impact #2	Complete web-based, automated scheduling and dispatching software solution.
Impact #3	Fully automated scheduling keeps trips moving based on driver performance to maintain high On-Time Performance (OTP).

Impact #1

Comprehensive point & click reporting on any metric the system captures.

Impact #2

Complete web-based, automated scheduling and dispatching software solution.

Impact #3

Fully automated scheduling keeps trips moving based on driver performance to maintain high On-Time Performance (OTP).

Benefit #1	16% Improvement in On-Time Performance (OTP) (from 82% to 95%).
Benefit #2	Saved over $1 million in expenses since implementation.
Benefit #3	94% of customers would recommend rabbittransit to someone else.

Benefit #1

16% Improvement in On-Time Performance (OTP) (from 82% to 95%).

Benefit #2

Saved over $1 million in expenses since implementation.

Benefit #3

94% of customers would recommend rabbittransit to someone else.

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Overview

Spotlight: rabbittransit

Operational Impact

Quantitative Benefit