Case Studies Spotlight: Maui Economic Opportunity

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	Spotlight: Maui Economic Opportunity

Spotlight: Maui Economic Opportunity

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Maui Economic Opportunity faced several challenges in managing their transportation services. They needed an automated scheduling and dispatching system to keep up with the increasing demand for ridership. Additionally, they aimed to realize cost savings through improved efficiencies. The organization required specific reports for county and federal governments, necessitating a sophisticated reporting system with ad-hoc reporting tools to move away from manual processing and Excel exports. Real-time vehicle GPS positioning was essential for their operations, along with a daily operations service dashboard to monitor paratransit and demand-response services in real time. Read More
About Customer	Maui Economic Opportunity (MEO) is a community action agency that provides a range of services to the residents of Maui County, Hawaii. Established in 1965, MEO aims to alleviate poverty and empower low-income individuals and families through various programs, including transportation services. The organization operates a fleet of vehicles to offer paratransit and demand-response services, ensuring that residents, especially those with disabilities and the elderly, have access to essential transportation. MEO's transportation services are crucial for the community, enabling residents to attend medical appointments, go to work, and participate in social activities. The organization is committed to improving the quality of life for Maui County residents by providing reliable and efficient transportation solutions. Read More
Solution	To address these challenges, Maui Economic Opportunity implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for automated scheduling and dispatching, adapting to real-life conditions as they change. Additionally, MEO adopted Ecolane's Touch Screen MDT software, providing real-time arrival and departure information to drivers and dispatchers. The Advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was integrated to generate custom billing reports and meet the specific reporting requirements of county and federal governments. Furthermore, an Interactive Voice Response (IVR) system was implemented for call-outs and floodgate messaging, enhancing communication with riders. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Maui Economic Opportunity faced several challenges in managing their transportation services. They needed an automated scheduling and dispatching system to keep up with the increasing demand for ridership. Additionally, they aimed to realize cost savings through improved efficiencies. The organization required specific reports for county and federal governments, necessitating a sophisticated reporting system with ad-hoc reporting tools to move away from manual processing and Excel exports. Real-time vehicle GPS positioning was essential for their operations, along with a daily operations service dashboard to monitor paratransit and demand-response services in real time.

About Customer

Maui Economic Opportunity (MEO) is a community action agency that provides a range of services to the residents of Maui County, Hawaii. Established in 1965, MEO aims to alleviate poverty and empower low-income individuals and families through various programs, including transportation services. The organization operates a fleet of vehicles to offer paratransit and demand-response services, ensuring that residents, especially those with disabilities and the elderly, have access to essential transportation. MEO's transportation services are crucial for the community, enabling residents to attend medical appointments, go to work, and participate in social activities. The organization is committed to improving the quality of life for Maui County residents by providing reliable and efficient transportation solutions.

Solution

To address these challenges, Maui Economic Opportunity implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for automated scheduling and dispatching, adapting to real-life conditions as they change. Additionally, MEO adopted Ecolane's Touch Screen MDT software, providing real-time arrival and departure information to drivers and dispatchers. The Advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was integrated to generate custom billing reports and meet the specific reporting requirements of county and federal governments. Furthermore, an Interactive Voice Response (IVR) system was implemented for call-outs and floodgate messaging, enhancing communication with riders.

Impact #1	The implementation of Ecolane's solutions resulted in comprehensive point-and-click reporting on any metric the system captures, streamlining the reporting process.
Impact #2	MEO now has a complete web-based, automated scheduling and dispatching software solution, which continuously optimizes schedules as real-life conditions change.
Impact #3	The system is user-friendly, featuring tutorial videos and an online learning management system, making it easier for staff to adapt to the new technology.

Impact #1

The implementation of Ecolane's solutions resulted in comprehensive point-and-click reporting on any metric the system captures, streamlining the reporting process.

Impact #2

MEO now has a complete web-based, automated scheduling and dispatching software solution, which continuously optimizes schedules as real-life conditions change.

Impact #3

The system is user-friendly, featuring tutorial videos and an online learning management system, making it easier for staff to adapt to the new technology.

Benefit #1	$800K saved in the first year.
Benefit #2	1,750 paratransit rides per week with 110 vehicles.
Benefit #3	93% on-time performance.

Benefit #1

$800K saved in the first year.

Benefit #2

1,750 paratransit rides per week with 110 vehicles.

Benefit #3

93% on-time performance.

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Overview

Spotlight: Maui Economic Opportunity

Operational Impact

Quantitative Benefit