Case Studies Spotlight: Maple Grove Transit

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	Spotlight: Maple Grove Transit

Spotlight: Maple Grove Transit

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration Training
Challenge	Maple Grove Transit faced several challenges, including the need to increase productivity and realize cost savings. They required a sophisticated reporting system with ad-hoc reporting tools to monitor daily operations and provide a service dashboard for real-time monitoring of paratransit services. Additionally, they aimed to improve customer service and increase efficiency through continuous, real-time optimization. A rider-facing self-service portal and mobile app were also needed to increase rides per hour. Read More
About Customer	Maple Grove Transit is a public transportation service provider in the United States, serving a large community with a focus on paratransit services. The organization operates a fleet of vehicles to provide reliable and efficient transportation solutions to its riders. With a commitment to enhancing customer service and operational efficiency, Maple Grove Transit sought to implement advanced technological solutions to meet the growing demands of its service area. The organization is part of a larger network of transit services, catering to a diverse population that relies on timely and accessible transportation options. Read More
Solution	To address these challenges, Maple Grove Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for dynamic adjustments to schedules based on real-life conditions, ensuring efficient and timely service. Additionally, the Ecolane Touch Screen MDT software was deployed to provide real-time arrival and departure information to drivers. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was introduced to offer comprehensive point-and-click reporting on any metric the system captures. A rider-facing Online Self-Service Portal and the Ecolane Mobile app were also implemented to facilitate trip booking and enhance the user experience. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Maple Grove Transit faced several challenges, including the need to increase productivity and realize cost savings. They required a sophisticated reporting system with ad-hoc reporting tools to monitor daily operations and provide a service dashboard for real-time monitoring of paratransit services. Additionally, they aimed to improve customer service and increase efficiency through continuous, real-time optimization. A rider-facing self-service portal and mobile app were also needed to increase rides per hour.

About Customer

Maple Grove Transit is a public transportation service provider in the United States, serving a large community with a focus on paratransit services. The organization operates a fleet of vehicles to provide reliable and efficient transportation solutions to its riders. With a commitment to enhancing customer service and operational efficiency, Maple Grove Transit sought to implement advanced technological solutions to meet the growing demands of its service area. The organization is part of a larger network of transit services, catering to a diverse population that relies on timely and accessible transportation options.

Solution

To address these challenges, Maple Grove Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software allows for dynamic adjustments to schedules based on real-life conditions, ensuring efficient and timely service. Additionally, the Ecolane Touch Screen MDT software was deployed to provide real-time arrival and departure information to drivers. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was introduced to offer comprehensive point-and-click reporting on any metric the system captures. A rider-facing Online Self-Service Portal and the Ecolane Mobile app were also implemented to facilitate trip booking and enhance the user experience.

Impact #1	The implementation of Ecolane's solutions resulted in comprehensive point-and-click reporting on any metric the system captures, providing valuable insights into daily operations.
Impact #2	The web-based automated scheduling and dispatching software solution ensured that trips were continuously optimized based on driver performance, maintaining high on-time performance (OTP).
Impact #3	The self-service web-based reports and mobile app offered users a convenient way to access information and book trips, improving overall customer satisfaction.

Impact #1

The implementation of Ecolane's solutions resulted in comprehensive point-and-click reporting on any metric the system captures, providing valuable insights into daily operations.

Impact #2

The web-based automated scheduling and dispatching software solution ensured that trips were continuously optimized based on driver performance, maintaining high on-time performance (OTP).

Impact #3

The self-service web-based reports and mobile app offered users a convenient way to access information and book trips, improving overall customer satisfaction.

Benefit #1	7% increase in daily peak trip count, from 140 to 150.

Benefit #1

7% increase in daily peak trip count, from 140 to 150.

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Overview

Spotlight: Maple Grove Transit

Operational Impact

Quantitative Benefit