Case Studies Spotlight: Knox County VanGo

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	Spotlight: Knox County VanGo

Spotlight: Knox County VanGo

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Knox County VanGo wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. They needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. Additionally, they aimed to operate more efficiently and streamline operations internally. A significant part of their challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions. Read More
About Customer	Knox County VanGo is a transportation service provider that focuses on offering demand-response services to its riders. The organization is dedicated to improving the quality of life for its community members by providing reliable and efficient transportation solutions. They cater to a diverse group of riders, including individuals with mobility restrictions, ensuring that everyone has access to essential services and opportunities. By leveraging technology and innovative solutions, Knox County VanGo aims to enhance its operational efficiency and customer satisfaction, ultimately contributing to the overall well-being of the community. Read More
Solution	Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software, to address their challenges. They also adopted Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. The quick and accurate real-time optimization provided by the software allowed Knox County VanGo to streamline their operations and improve overall efficiency. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Knox County VanGo wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. They needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. Additionally, they aimed to operate more efficiently and streamline operations internally. A significant part of their challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions.

About Customer

Knox County VanGo is a transportation service provider that focuses on offering demand-response services to its riders. The organization is dedicated to improving the quality of life for its community members by providing reliable and efficient transportation solutions. They cater to a diverse group of riders, including individuals with mobility restrictions, ensuring that everyone has access to essential services and opportunities. By leveraging technology and innovative solutions, Knox County VanGo aims to enhance its operational efficiency and customer satisfaction, ultimately contributing to the overall well-being of the community.

Solution

Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software, to address their challenges. They also adopted Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. The quick and accurate real-time optimization provided by the software allowed Knox County VanGo to streamline their operations and improve overall efficiency.

Impact #1	Riders now have the ability to schedule, modify, and cancel same-day trips, enhancing their overall experience.
Impact #2	Customer service improvements have been implemented, allowing the organization to book more riders, pick them up faster, and do so with fewer vehicles.
Impact #3	The solution has resulted in less wear and tear on each vehicle, as they can deliver the same amount of people or more per trip.

Impact #1

Riders now have the ability to schedule, modify, and cancel same-day trips, enhancing their overall experience.

Impact #2

Customer service improvements have been implemented, allowing the organization to book more riders, pick them up faster, and do so with fewer vehicles.

Impact #3

The solution has resulted in less wear and tear on each vehicle, as they can deliver the same amount of people or more per trip.

Benefit #1	Overall revenue mileage decreased by 20,000 in just six months of the program launch.
Benefit #2	The most recent month brought in almost $800 of increased fares alone.

Benefit #1

Overall revenue mileage decreased by 20,000 in just six months of the program launch.

Benefit #2

The most recent month brought in almost $800 of increased fares alone.

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Overview

Spotlight: Knox County VanGo

Operational Impact

Quantitative Benefit