Case Studies Spotlight: Knox County VanGo

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	Spotlight: Knox County VanGo

Spotlight: Knox County VanGo

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Knox County VanGo faced several challenges in their operations. They wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. Additionally, they needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. The goal was to operate more efficiently and streamline operations internally. Another significant challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions. Read More
About Customer	Knox County VanGo is a transportation service provider that aims to offer efficient and reliable transit solutions to its riders. The organization focuses on demand-response services, catering to a diverse range of passengers, including those with mobility restrictions. By transitioning to an automated system, Knox County VanGo sought to enhance its operational efficiency and provide better service to its customers. The organization is committed to improving customer satisfaction and optimizing its resources to serve more riders effectively. Read More
Solution	To address these challenges, Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. Additionally, they deployed Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This comprehensive solution provided quick, accurate real-time optimization, allowing Knox County VanGo to streamline its operations and improve service delivery. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Knox County VanGo faced several challenges in their operations. They wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. Additionally, they needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. The goal was to operate more efficiently and streamline operations internally. Another significant challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions.

About Customer

Knox County VanGo is a transportation service provider that aims to offer efficient and reliable transit solutions to its riders. The organization focuses on demand-response services, catering to a diverse range of passengers, including those with mobility restrictions. By transitioning to an automated system, Knox County VanGo sought to enhance its operational efficiency and provide better service to its customers. The organization is committed to improving customer satisfaction and optimizing its resources to serve more riders effectively.

Solution

To address these challenges, Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. Additionally, they deployed Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This comprehensive solution provided quick, accurate real-time optimization, allowing Knox County VanGo to streamline its operations and improve service delivery.

Impact #1	Riders now have the ability to schedule, modify, and cancel same-day trips, enhancing their overall experience.
Impact #2	Customer service improvements have been implemented, enabling the organization to book more riders, pick them up faster, and do so with fewer vehicles.
Impact #3	The solution has resulted in less wear and tear on each vehicle, as they can deliver the same amount of people or more per trip.

Impact #1

Riders now have the ability to schedule, modify, and cancel same-day trips, enhancing their overall experience.

Impact #2

Customer service improvements have been implemented, enabling the organization to book more riders, pick them up faster, and do so with fewer vehicles.

Impact #3

The solution has resulted in less wear and tear on each vehicle, as they can deliver the same amount of people or more per trip.

Benefit #1	Overall revenue mileage decreased by 20,000 in just six months of the program launch.
Benefit #2	Higher fares are being collected, with the most recent month bringing in almost $800 of increased fares alone.

Benefit #1

Overall revenue mileage decreased by 20,000 in just six months of the program launch.

Benefit #2

Higher fares are being collected, with the most recent month bringing in almost $800 of increased fares alone.

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Overview

Spotlight: Knox County VanGo

Operational Impact

Quantitative Benefit