Case Studies Spotlight: Cass County Council on Aging, Inc.

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	Spotlight: Cass County Council on Aging, Inc.

Spotlight: Cass County Council on Aging, Inc.

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Cass County Council on Aging faced several challenges in their operations. They needed to increase overall efficiency to respond to customer urgencies and improve productivity to realize cost savings. The organization was also looking to move away from manual processes to accommodate more riders and required a sophisticated reporting system with ad-hoc reporting tools. Additionally, managing deviated fixed routes with flexible programming was a significant challenge. Read More
About Customer	Cass County Council on Aging, Inc. is a non-profit organization dedicated to providing services and support to the elderly population in Cass County. The organization offers a range of services including transportation, meal delivery, and various wellness programs. With a focus on improving the quality of life for seniors, the Council on Aging aims to ensure that elderly residents have access to essential services that enable them to live independently and with dignity. The organization operates with a relatively small team but has a significant impact on the community it serves. Read More
Solution	To address these challenges, Cass County Council on Aging implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in efficiently managing transportation schedules and dispatching, ensuring that trips are optimized based on real-life conditions. Additionally, they adopted Ecolane's Deviated Fixed Route software to better accommodate rider needs. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was also integrated to provide comprehensive reporting capabilities. Furthermore, the implementation included Electronic Signature Capture on the MDT for real-time arrival and departure information, enhancing the overall efficiency and accuracy of their operations. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Cass County Council on Aging faced several challenges in their operations. They needed to increase overall efficiency to respond to customer urgencies and improve productivity to realize cost savings. The organization was also looking to move away from manual processes to accommodate more riders and required a sophisticated reporting system with ad-hoc reporting tools. Additionally, managing deviated fixed routes with flexible programming was a significant challenge.

About Customer

Cass County Council on Aging, Inc. is a non-profit organization dedicated to providing services and support to the elderly population in Cass County. The organization offers a range of services including transportation, meal delivery, and various wellness programs. With a focus on improving the quality of life for seniors, the Council on Aging aims to ensure that elderly residents have access to essential services that enable them to live independently and with dignity. The organization operates with a relatively small team but has a significant impact on the community it serves.

Solution

To address these challenges, Cass County Council on Aging implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in efficiently managing transportation schedules and dispatching, ensuring that trips are optimized based on real-life conditions. Additionally, they adopted Ecolane's Deviated Fixed Route software to better accommodate rider needs. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was also integrated to provide comprehensive reporting capabilities. Furthermore, the implementation included Electronic Signature Capture on the MDT for real-time arrival and departure information, enhancing the overall efficiency and accuracy of their operations.

Impact #1	The organization now benefits from comprehensive point-and-click reporting on any metric the system captures, allowing for better data-driven decision-making.
Impact #2	The web-based, automated scheduling and dispatching software solution has fully automated their scheduling processes, keeping trips moving efficiently based on driver performance to maintain high on-time performance (OTP).
Impact #3	Self-service options such as web-based requests, SMS, and a mobile app have been introduced, providing more flexibility and convenience for riders.

Impact #1

The organization now benefits from comprehensive point-and-click reporting on any metric the system captures, allowing for better data-driven decision-making.

Impact #2

The web-based, automated scheduling and dispatching software solution has fully automated their scheduling processes, keeping trips moving efficiently based on driver performance to maintain high on-time performance (OTP).

Impact #3

Self-service options such as web-based requests, SMS, and a mobile app have been introduced, providing more flexibility and convenience for riders.

Benefit #1	93% On-time Performance (OTP)

Benefit #1

93% On-time Performance (OTP)

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Overview

Spotlight: Cass County Council on Aging, Inc.

Operational Impact

Quantitative Benefit