Case Studies Spotlight: Bis-Man Transit

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	Spotlight: Bis-Man Transit

Spotlight: Bis-Man Transit

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Bis-Man Transit faced several challenges that needed addressing to improve their overall operations. They aimed to increase productivity to realize cost savings and improve on-time performance for better customer service. Additionally, they sought to reduce costs through improved efficiencies and required a sophisticated reporting system with ad-hoc reporting tools. Real-time vehicle GPS positioning and a daily operations service dashboard to monitor paratransit in real-time were also essential needs. Read More
About Customer	Bis-Man Transit is a public transportation service provider operating in the United States. They offer a range of transit services, including paratransit, to meet the needs of their community. With a focus on providing reliable and efficient transportation, Bis-Man Transit serves a diverse customer base, including individuals with disabilities and those requiring specialized transportation services. The organization is committed to enhancing customer satisfaction and operational efficiency through the adoption of advanced technologies and innovative solutions. Read More
Solution	To address these challenges, Bis-Man Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance by continuously adjusting schedules based on real-life conditions. Additionally, they adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, and an advanced Ecolane Reporting System along with an Adhoc reporting tool for comprehensive reporting capabilities. The solution also included self-service web bookings, an Ecolane mobile app for trip booking, SMS text messaging to customers announcing vehicle arrival, and Interactive Voice Response (IVR) for call-outs and floodgate messaging. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Bis-Man Transit faced several challenges that needed addressing to improve their overall operations. They aimed to increase productivity to realize cost savings and improve on-time performance for better customer service. Additionally, they sought to reduce costs through improved efficiencies and required a sophisticated reporting system with ad-hoc reporting tools. Real-time vehicle GPS positioning and a daily operations service dashboard to monitor paratransit in real-time were also essential needs.

About Customer

Bis-Man Transit is a public transportation service provider operating in the United States. They offer a range of transit services, including paratransit, to meet the needs of their community. With a focus on providing reliable and efficient transportation, Bis-Man Transit serves a diverse customer base, including individuals with disabilities and those requiring specialized transportation services. The organization is committed to enhancing customer satisfaction and operational efficiency through the adoption of advanced technologies and innovative solutions.

Solution

To address these challenges, Bis-Man Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance by continuously adjusting schedules based on real-life conditions. Additionally, they adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, and an advanced Ecolane Reporting System along with an Adhoc reporting tool for comprehensive reporting capabilities. The solution also included self-service web bookings, an Ecolane mobile app for trip booking, SMS text messaging to customers announcing vehicle arrival, and Interactive Voice Response (IVR) for call-outs and floodgate messaging.

Impact #1	Comprehensive point & click reporting on any metric the system captures.
Impact #2	Complete web-based, automated scheduling and dispatching software solution.
Impact #3	Fully automated scheduling keeps trips moving based on driver performance to maintain high on-time performance.

Impact #1

Comprehensive point & click reporting on any metric the system captures.

Impact #2

Complete web-based, automated scheduling and dispatching software solution.

Impact #3

Fully automated scheduling keeps trips moving based on driver performance to maintain high on-time performance.

Benefit #1	95% On-time Performance (OTP).
Benefit #2	5% Decrease in no-shows.

Benefit #1

95% On-time Performance (OTP).

Benefit #2

5% Decrease in no-shows.

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Overview

Spotlight: Bis-Man Transit

Operational Impact

Quantitative Benefit