Case Studies Spotlight: Akron METRO

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	Spotlight: Akron METRO

Spotlight: Akron METRO

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Akron METRO faced significant challenges with their outdated paratransit and AVL software, which was unable to handle the large volume of scheduling required. This inadequacy forced them to outsource some rides to local taxi companies, as their system couldn't manage the capacity. The previous system's limitations led to inefficiencies and a lack of real-time optimization, which hindered their ability to provide timely and reliable services to their customers. Read More
About Customer	Akron METRO is a public transportation provider serving the Akron, Ohio area. They operate a fleet of vehicles that provide various transit services, including paratransit for individuals with disabilities. With a commitment to improving mobility and accessibility for their community, Akron METRO sought to enhance their operational efficiency and customer satisfaction through advanced technological solutions. Their goal was to upgrade their scheduling and dispatching capabilities to better manage their fleet and meet the growing demand for their services. Read More
Solution	To address these challenges, Akron METRO implemented Ecolane's DRT scheduling and dispatching software. This solution included the Ecolane Touch Screen MDT software with turn-by-turn navigation, running on Android tablets, which provided drivers with real-time directions and updates. Additionally, the Ecolane Web Self-Service Customer Scheduling allowed customers to book and manage their rides online, enhancing convenience and accessibility. The advanced Ecolane Reporting System, along with the Ad-hoc Reporting Tool, provided comprehensive data analysis and reporting capabilities, enabling Akron METRO to monitor performance and make data-driven decisions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Akron METRO faced significant challenges with their outdated paratransit and AVL software, which was unable to handle the large volume of scheduling required. This inadequacy forced them to outsource some rides to local taxi companies, as their system couldn't manage the capacity. The previous system's limitations led to inefficiencies and a lack of real-time optimization, which hindered their ability to provide timely and reliable services to their customers.

About Customer

Akron METRO is a public transportation provider serving the Akron, Ohio area. They operate a fleet of vehicles that provide various transit services, including paratransit for individuals with disabilities. With a commitment to improving mobility and accessibility for their community, Akron METRO sought to enhance their operational efficiency and customer satisfaction through advanced technological solutions. Their goal was to upgrade their scheduling and dispatching capabilities to better manage their fleet and meet the growing demand for their services.

Solution

To address these challenges, Akron METRO implemented Ecolane's DRT scheduling and dispatching software. This solution included the Ecolane Touch Screen MDT software with turn-by-turn navigation, running on Android tablets, which provided drivers with real-time directions and updates. Additionally, the Ecolane Web Self-Service Customer Scheduling allowed customers to book and manage their rides online, enhancing convenience and accessibility. The advanced Ecolane Reporting System, along with the Ad-hoc Reporting Tool, provided comprehensive data analysis and reporting capabilities, enabling Akron METRO to monitor performance and make data-driven decisions.

Impact #1	The implementation of Ecolane's solutions led to fully automated scheduling, which significantly improved operational efficiency.
Impact #2	Real-time optimization allowed Akron METRO to better manage their fleet and resources, ensuring timely and reliable service.
Impact #3	The web-based solution provided flexibility and accessibility for both staff and customers, streamlining the scheduling and dispatching process.

Impact #1

The implementation of Ecolane's solutions led to fully automated scheduling, which significantly improved operational efficiency.

Impact #2

Real-time optimization allowed Akron METRO to better manage their fleet and resources, ensuring timely and reliable service.

Impact #3

The web-based solution provided flexibility and accessibility for both staff and customers, streamlining the scheduling and dispatching process.

Benefit #1	Decreased no-show rates by 50%
Benefit #2	Average of 1000 rides daily
Benefit #3	>93% on-time performance (OTP)

Benefit #1

Decreased no-show rates by 50%

Benefit #2

Average of 1000 rides daily

Benefit #3

>93% on-time performance (OTP)

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Overview

Spotlight: Akron METRO

Operational Impact

Quantitative Benefit