Case Studies
Sporting KC Enhances Fan Experience with Digital Training for Seasonal and Temporary Staff
Overview
Functional Applications - Remote Monitoring & Control Systems Platform as a Service (PaaS) - Application Development Platforms | |
Software Design & Engineering Services System Integration Training | |
Operational Impact
Increased confidence among seasonal and one-time workers, leading to fewer accidents and errors during games. | |
Experienced staff appreciated the new training content, feeling better prepared for conflict resolution and fan interactions. | |
The training program is being considered for rollout to full-time staff based on its success with NPO and part-time staff. | |
Quantitative Benefit
Transaction speed has increased. | |
Service failures have decreased. | |
Revenues have increased. | |