Case Studies Spirit Lake Casino & Resort Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service

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	Spirit Lake Casino & Resort Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service

Spirit Lake Casino & Resort Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The Spirit Lake Casino & Resort, owned by the Spirit Lake Nation, needed a comprehensive solution to manage their diverse mix of accommodations and amenities. The executive team sought a property management system (PMS) that could streamline operations, lower costs, and enhance the guest experience. The existing systems were not integrated, leading to inefficiencies and a fragmented guest service experience. The property required a high level of flexibility without compromising efficiency, and the team was particularly interested in a solution that could integrate seamlessly with their other casino systems. Read More
About Customer	Spirit Lake Casino & Resort is a tribal gaming property owned and operated by the Spirit Lake Nation, located on the scenic Devils Lake in east central North Dakota. The property offers a wide range of amenities including various lodging options, a 49,000-square-foot casino, a full-service marina, a grocery store, a smoke shop, a gift shop, a 1,000-seat showroom, three dining venues, and over 27,000 square feet of meeting and event space. The resort aims to provide an exceptional guest experience by leveraging technology to streamline operations and enhance service delivery. Read More
Solution	The Spirit Lake Casino & Resort chose the Visual One property management system (PMS) by Agilysys as a hosted solution to address their needs. Visual One PMS is a comprehensive and fully integrated system that includes features for front office operations, guest history, housekeeping, reservations management, and more. The system runs on a Microsoft SQL Server database and offers modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. The user-friendly interface, ease of integration with existing casino systems, and online reservation capabilities were key factors in the decision. The implementation of Visual One PMS is expected to streamline operations, lower costs, and provide a more seamless guest experience from reservations to check-out. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The Spirit Lake Casino & Resort, owned by the Spirit Lake Nation, needed a comprehensive solution to manage their diverse mix of accommodations and amenities. The executive team sought a property management system (PMS) that could streamline operations, lower costs, and enhance the guest experience. The existing systems were not integrated, leading to inefficiencies and a fragmented guest service experience. The property required a high level of flexibility without compromising efficiency, and the team was particularly interested in a solution that could integrate seamlessly with their other casino systems.

About Customer

Spirit Lake Casino & Resort is a tribal gaming property owned and operated by the Spirit Lake Nation, located on the scenic Devils Lake in east central North Dakota. The property offers a wide range of amenities including various lodging options, a 49,000-square-foot casino, a full-service marina, a grocery store, a smoke shop, a gift shop, a 1,000-seat showroom, three dining venues, and over 27,000 square feet of meeting and event space. The resort aims to provide an exceptional guest experience by leveraging technology to streamline operations and enhance service delivery.

Solution

The Spirit Lake Casino & Resort chose the Visual One property management system (PMS) by Agilysys as a hosted solution to address their needs. Visual One PMS is a comprehensive and fully integrated system that includes features for front office operations, guest history, housekeeping, reservations management, and more. The system runs on a Microsoft SQL Server database and offers modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. The user-friendly interface, ease of integration with existing casino systems, and online reservation capabilities were key factors in the decision. The implementation of Visual One PMS is expected to streamline operations, lower costs, and provide a more seamless guest experience from reservations to check-out.

Impact #1	The implementation of Visual One PMS has allowed the Spirit Lake Casino & Resort to streamline their operations, making processes more efficient and reducing operational costs.
Impact #2	Staff now have more time to focus on delivering an exceptional guest experience, as the system automates many of the routine tasks.
Impact #3	The integration with other casino systems has been seamless, providing a unified platform for managing various aspects of the property.

Impact #1

The implementation of Visual One PMS has allowed the Spirit Lake Casino & Resort to streamline their operations, making processes more efficient and reducing operational costs.

Impact #2

Staff now have more time to focus on delivering an exceptional guest experience, as the system automates many of the routine tasks.

Impact #3

The integration with other casino systems has been seamless, providing a unified platform for managing various aspects of the property.

Benefit #1	The property management system has helped reduce operational costs by streamlining processes.
Benefit #2	The integration with other systems has improved efficiency, leading to cost savings.
Benefit #3	The user-friendly interface has reduced the time staff spend on routine tasks, increasing productivity.

Benefit #1

The property management system has helped reduce operational costs by streamlining processes.

Benefit #2

The integration with other systems has improved efficiency, leading to cost savings.

Benefit #3

The user-friendly interface has reduced the time staff spend on routine tasks, increasing productivity.

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Overview

Spirit Lake Casino & Resort Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service

Operational Impact

Quantitative Benefit