Dynatrace
Case Studies
Spirit Airlines Enhances Digital Guest Experiences with Dynatrace
Overview
Spirit Airlines Enhances Digital Guest Experiences with DynatraceDynatrace |
Application Infrastructure & Middleware - Event-Driven Application | |
Maintenance | |
Behavior & Emotion Tracking Leakage & Flood Monitoring | |
Operational Impact
The implementation of Dynatrace has resulted in several operational benefits for Spirit Airlines. The airline now has faster resolution times due to Dynatrace’s automatic and continuous discovery capabilities. This has eliminated the need for labor-intensive manual monitoring techniques. The airline also has valuable insights into third-party services, which has improved the digital guest experience. With Grail, Dynatrace’s data lakehouse technology, Spirit can now analyze data from various sources, including airport kiosk functionality. This has allowed the airline to identify areas that need focus and inform the airport operator of how they can ease passenger flow in areas with heavy footfall, or notify them of hardware they need to replace, to optimize future customer journeys. | |
Quantitative Benefit
Faster resolution times with Dynatrace’s automatic and continuous discovery capabilities | |
Increased visibility into third-party services and the customer journey | |
Improved monitoring of airport kiosk functionality with Grail, Dynatrace’s data lakehouse technology | |