Resco Case Studies Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution

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	Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution Resco

Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution

Resco

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Buildings
Applicable Functions	Facility Management
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration
Challenge	Moat Housing Association, a UK-based housing association managing over 20,000 homes, was facing challenges in providing their frontline staff with access to conduct their work while out in the field. They were using Microsoft Dynamics as their core CRM system and were looking for a fully integrated mobile solution. Their staff had to prepare paper packs for visits, carry tenant data to sites, and return to the office to write up visits and inspections. They had a partial mobile capability via an application built in-house, but it did not integrate with Microsoft Dynamics, offered limited functionality, and the licenses were due for renewal. Read More
About Customer	Moat Housing Association is a top 30 housing association in the UK, based in the South East of England. They build high-quality, affordable homes for those in housing need. The association manages over 20,000 homes spread across South East London, Kent, Essex, and Sussex. The organization has over 350 employees and is headquartered in Dartford, United Kingdom. They have been using Microsoft Dynamics as their core CRM system for four years. Read More
Solution	Moat Housing Association engaged with RedKiteCRM, a seasoned Resco implementation partner, who demonstrated the Resco for Dynamics 365 and its capabilities to the association. With the help of RedKiteCRM, Resco has enabled Moat to consolidate their data into one secure, central system, providing visibility across their entire business. Paper-based estate and property inspections have been digitized, and housing staff can quickly complete forms, upload photos, and raise repairs with the data automatically flowing to their Microsoft Dynamics CRM in real-time. They’ve enabled staff to manage antisocial behavior cases, log calls and visits, view customer and property data, and receive actions from the monthly fire risk assessments conducted by their third-party contractor – all via Resco, on their iPads. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Buildings

Applicable Functions

Facility Management

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Challenge

Moat Housing Association, a UK-based housing association managing over 20,000 homes, was facing challenges in providing their frontline staff with access to conduct their work while out in the field. They were using Microsoft Dynamics as their core CRM system and were looking for a fully integrated mobile solution. Their staff had to prepare paper packs for visits, carry tenant data to sites, and return to the office to write up visits and inspections. They had a partial mobile capability via an application built in-house, but it did not integrate with Microsoft Dynamics, offered limited functionality, and the licenses were due for renewal.

About Customer

Moat Housing Association is a top 30 housing association in the UK, based in the South East of England. They build high-quality, affordable homes for those in housing need. The association manages over 20,000 homes spread across South East London, Kent, Essex, and Sussex. The organization has over 350 employees and is headquartered in Dartford, United Kingdom. They have been using Microsoft Dynamics as their core CRM system for four years.

Solution

Moat Housing Association engaged with RedKiteCRM, a seasoned Resco implementation partner, who demonstrated the Resco for Dynamics 365 and its capabilities to the association. With the help of RedKiteCRM, Resco has enabled Moat to consolidate their data into one secure, central system, providing visibility across their entire business. Paper-based estate and property inspections have been digitized, and housing staff can quickly complete forms, upload photos, and raise repairs with the data automatically flowing to their Microsoft Dynamics CRM in real-time. They’ve enabled staff to manage antisocial behavior cases, log calls and visits, view customer and property data, and receive actions from the monthly fire risk assessments conducted by their third-party contractor – all via Resco, on their iPads.

Impact #1	Moat now has a mobile solution that is easy to use, available offline, and allows frontline staff access to customer and asset information at their fingertips.
Impact #2	The Resco for Dynamics 365 has delivered significant time savings, including decreasing travel times and the length of various inspections and audit visits.
Impact #3	Having customer information available on a mobile device reduces paperwork and administration overheads and allows staff to react faster to issues logged in the field.

Impact #1

Moat now has a mobile solution that is easy to use, available offline, and allows frontline staff access to customer and asset information at their fingertips.

Impact #2

The Resco for Dynamics 365 has delivered significant time savings, including decreasing travel times and the length of various inspections and audit visits.

Impact #3

Having customer information available on a mobile device reduces paperwork and administration overheads and allows staff to react faster to issues logged in the field.

Benefit #1	Estate inspection time reduced from 1 day to 3 hours
Benefit #2	Property Inspection & Tenancy audit visit times reduced by 50% - from 40 to 20 minutes
Benefit #3	Travel back to the office to write up visit outcomes entirely removed, saving up to an hour a day

Benefit #1

Estate inspection time reduced from 1 day to 3 hours

Benefit #2

Property Inspection & Tenancy audit visit times reduced by 50% - from 40 to 20 minutes

Benefit #3

Travel back to the office to write up visit outcomes entirely removed, saving up to an hour a day

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Overview

Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution

Operational Impact

Quantitative Benefit