BitTitan Case Studies Sovran Case Study

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	Sovran Case Study BitTitan

Sovran Case Study

BitTitan

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Sovran, a professional IT support and management services provider, was seeking a method to make their end-user migrations to Office 365 more efficient. They were looking for a solution that would offer cost savings, user management, data protection, streamlined processes, and specialized configuration options. Manual migration was quickly ruled out due to its tedious nature and potential for data loss. The built-in tools with Office 365 that Sovran had previously used for onboarding new users and migrating data fell short in key areas, including stability and ease of use. The company needed a robust method for conducting Office 365 onboarding that would not take an excessive amount of time, would automate the entire process, and would not risk losing customer data. Read More
About Customer	Sovran is a professional IT support and management services provider based in Eagan, Minnesota. With over 25 years of experience in the IT industry, the company specializes in solving challenging connectivity issues across a variety of platforms. Sovran prides itself on its ability to provide comprehensive IT solutions and hosted services to its clients. The company employs 30 people and serves a diverse range of clients, making it a medium-sized player in the IT services industry. Read More
Solution	Sovran turned to BitTitan's solutions, having had a positive experience with their MigrationWiz product for data migration projects in the past. They were intrigued by the features of UserActivation, which automates the creation of end-user accounts in Office 365, assigns licenses, manages DNS changes, and automates the Outlook Configuration process on the desktops. Sovran began moving customers to Office 365 with UserActivation and were pleased with the rapid completion time. The solution allowed them to onboard customers quickly without any issues, greatly streamlining the transition. The feature of configuring Outlook profiles was also a key requirement for Sovran, which UserActivation delivered. The solution enabled Sovran to take on more customers and move them to Office 365 successfully, while saving on cost, time, and in-house IT infrastructure. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Sovran, a professional IT support and management services provider, was seeking a method to make their end-user migrations to Office 365 more efficient. They were looking for a solution that would offer cost savings, user management, data protection, streamlined processes, and specialized configuration options. Manual migration was quickly ruled out due to its tedious nature and potential for data loss. The built-in tools with Office 365 that Sovran had previously used for onboarding new users and migrating data fell short in key areas, including stability and ease of use. The company needed a robust method for conducting Office 365 onboarding that would not take an excessive amount of time, would automate the entire process, and would not risk losing customer data.

About Customer

Sovran is a professional IT support and management services provider based in Eagan, Minnesota. With over 25 years of experience in the IT industry, the company specializes in solving challenging connectivity issues across a variety of platforms. Sovran prides itself on its ability to provide comprehensive IT solutions and hosted services to its clients. The company employs 30 people and serves a diverse range of clients, making it a medium-sized player in the IT services industry.

Solution

Sovran turned to BitTitan's solutions, having had a positive experience with their MigrationWiz product for data migration projects in the past. They were intrigued by the features of UserActivation, which automates the creation of end-user accounts in Office 365, assigns licenses, manages DNS changes, and automates the Outlook Configuration process on the desktops. Sovran began moving customers to Office 365 with UserActivation and were pleased with the rapid completion time. The solution allowed them to onboard customers quickly without any issues, greatly streamlining the transition. The feature of configuring Outlook profiles was also a key requirement for Sovran, which UserActivation delivered. The solution enabled Sovran to take on more customers and move them to Office 365 successfully, while saving on cost, time, and in-house IT infrastructure.

Impact #1	Sovran was able to quickly onboard customers without any issues, greatly streamlining the transition for all parties involved.
Impact #2	The company was able to take on more customers and move them to Office 365 successfully.
Impact #3	Sovran saved on cost, time, and in-house IT infrastructure.

Impact #1

Sovran was able to quickly onboard customers without any issues, greatly streamlining the transition for all parties involved.

Impact #2

The company was able to take on more customers and move them to Office 365 successfully.

Impact #3

Sovran saved on cost, time, and in-house IT infrastructure.

Benefit #1	Sovran was able to onboard customers to Office 365 more quickly than with previous methods.
Benefit #2	The company was able to take on more customers due to the efficiency of the UserActivation solution.

Benefit #1

Sovran was able to onboard customers to Office 365 more quickly than with previous methods.

Benefit #2

The company was able to take on more customers due to the efficiency of the UserActivation solution.

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Overview

Sovran Case Study

Operational Impact

Quantitative Benefit