Intelepeer Case Studies Southwest Construction Services switches to Webex Teams powered by IntelePeer for instant service activation and a better customer experience

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	Southwest Construction Services switches to Webex Teams powered by IntelePeer for instant service activation and a better customer experience Intelepeer

Southwest Construction Services switches to Webex Teams powered by IntelePeer for instant service activation and a better customer experience

Intelepeer

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Construction & Infrastructure
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Remote Control
Services	Cloud Planning, Design & Implementation Services
Challenge	Southwest Construction Services, a Texas-based leader in sawing, concrete, and waterproofing services, was facing issues with their existing phone system. The company was frequently running into audio issues and even experienced a two-day outage. This was a significant problem as a reliable phone system is a key component to maintaining their promise of delivering safe, quality, and on-time installations for its customers. Realizing that traditional carriers would not be able to accommodate immediate service activation, they began to look into other options. Read More
About Customer	Southwest Construction Services is a Texas-based leader in sawing, concrete, and waterproofing services. The company was founded in 1993 and has since expanded into new services and now operates in more than 20 states. The company prides itself on its commitment to service and has maintained its vision of doing things differently and a whole lot better since its inception over 20 years ago. They are a one-stop shop for waterproofing, concrete services, and diamond polishing. Read More
Solution	Southwest Construction Services turned to technology partner GDT for guidance on choosing not only the right communications system but also a provider that would deliver a level of customer support that was lacking with their existing carrier. Webex Teams powered by IntelePeer’s Atmosphere® Voice Services was the answer they had been looking for due to the scalability and instant provisioning capabilities. The expertise, fast deployments, and attentive customer service that IntelePeer offers were added bonuses. Within one week, Southwest Construction Services was up and running with reliable phone service. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Construction & Infrastructure

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Remote Control

Services

Cloud Planning, Design & Implementation Services

Challenge

Southwest Construction Services, a Texas-based leader in sawing, concrete, and waterproofing services, was facing issues with their existing phone system. The company was frequently running into audio issues and even experienced a two-day outage. This was a significant problem as a reliable phone system is a key component to maintaining their promise of delivering safe, quality, and on-time installations for its customers. Realizing that traditional carriers would not be able to accommodate immediate service activation, they began to look into other options.

About Customer

Southwest Construction Services is a Texas-based leader in sawing, concrete, and waterproofing services. The company was founded in 1993 and has since expanded into new services and now operates in more than 20 states. The company prides itself on its commitment to service and has maintained its vision of doing things differently and a whole lot better since its inception over 20 years ago. They are a one-stop shop for waterproofing, concrete services, and diamond polishing.

Solution

Southwest Construction Services turned to technology partner GDT for guidance on choosing not only the right communications system but also a provider that would deliver a level of customer support that was lacking with their existing carrier. Webex Teams powered by IntelePeer’s Atmosphere® Voice Services was the answer they had been looking for due to the scalability and instant provisioning capabilities. The expertise, fast deployments, and attentive customer service that IntelePeer offers were added bonuses. Within one week, Southwest Construction Services was up and running with reliable phone service.

Impact #1	Service completely turned up in one week without any disruptions to business operations.
Impact #2	The company is looking forward to expanding service as business needs grow thanks to the ease of on-demand and scalability provided by Atmosphere® Cloud Communications with Webex Teams.

Impact #1

Service completely turned up in one week without any disruptions to business operations.

Impact #2

The company is looking forward to expanding service as business needs grow thanks to the ease of on-demand and scalability provided by Atmosphere® Cloud Communications with Webex Teams.

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Overview

Southwest Construction Services switches to Webex Teams powered by IntelePeer for instant service activation and a better customer experience

Operational Impact