ShipHawk Case Studies Sotheby’s Home Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs

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	Sotheby’s Home Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs ShipHawk

Sotheby’s Home Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs

ShipHawk

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	Sotheby’s Home (formerly Viyet) was faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers. The process was very hands-on, manual, and time-consuming. Two team members were dedicated to organizing shipments, calling at least three different providers to ensure competitive pricing, and handholding the shipment every step of the way. Sotheby’s Home margin suffered on most orders because the company had no way to accurately pass along the cost of shipping to their customers. Read More
About Customer	Sotheby’s Home, formerly known as Viyet, is a high-end consignment furniture company that operates through an online marketplace. The company is a design guru’s place to buy and sell furniture and accessories. They were faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers, which was affecting their margins on most orders. The process of organizing shipments was very hands-on, manual, and time-consuming, requiring the full-time attention of two team members. Read More
Solution	Sotheby’s Home integrated the ShipHawk Platform via the Magento plug-in. This allowed them to receive real-time pricing based on their item size, service requirements, and shipping policies, and display it to customers at the point of sale. The automation ShipHawk’s software provides allowed Sotheby’s Home to transition two full-time employees from logistics roles to sales and client service positions. This eliminated the work they were doing manually, and its pricing automation technology ensured they were getting the best rate for their customers. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

Sotheby’s Home (formerly Viyet) was faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers. The process was very hands-on, manual, and time-consuming. Two team members were dedicated to organizing shipments, calling at least three different providers to ensure competitive pricing, and handholding the shipment every step of the way. Sotheby’s Home margin suffered on most orders because the company had no way to accurately pass along the cost of shipping to their customers.

About Customer

Sotheby’s Home, formerly known as Viyet, is a high-end consignment furniture company that operates through an online marketplace. The company is a design guru’s place to buy and sell furniture and accessories. They were faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers, which was affecting their margins on most orders. The process of organizing shipments was very hands-on, manual, and time-consuming, requiring the full-time attention of two team members.

Solution

Sotheby’s Home integrated the ShipHawk Platform via the Magento plug-in. This allowed them to receive real-time pricing based on their item size, service requirements, and shipping policies, and display it to customers at the point of sale. The automation ShipHawk’s software provides allowed Sotheby’s Home to transition two full-time employees from logistics roles to sales and client service positions. This eliminated the work they were doing manually, and its pricing automation technology ensured they were getting the best rate for their customers.

Impact #1	With accurate rates rather than quotes and access to a broad set of carriers, overall shipping costs were reduced.
Impact #2	Displaying shipping prices in the shopping cart substantially reduced cart abandonment and increased sales.
Impact #3	With ShipHawk’s automation, Sotheby’s Home was able to move two full-time logistics employees into higher value growth roles.

Impact #1

With accurate rates rather than quotes and access to a broad set of carriers, overall shipping costs were reduced.

Impact #2

Displaying shipping prices in the shopping cart substantially reduced cart abandonment and increased sales.

Impact #3

With ShipHawk’s automation, Sotheby’s Home was able to move two full-time logistics employees into higher value growth roles.

Benefit #1	20% Lower Shipping Costs
Benefit #2	Reduced Manual Efforts
Benefit #3	Expanded Market Coverage

Benefit #1

20% Lower Shipping Costs

Benefit #2

Reduced Manual Efforts

Benefit #3

Expanded Market Coverage

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Overview

Sotheby’s Home Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs

Operational Impact

Quantitative Benefit