Case Studies
Sony Music Enhances Global Fan Engagement with Zendesk Help Desk Software
Overview
Functional Applications - Remote Monitoring & Control Systems | |
System Integration | |
Operational Impact
Zendesk’s platform easily scales as Sony Music continues to add agents to its European support staff. | |
The transparency of the system allows for easy monitoring and management of help desk operations. | |
The ability to tag support tickets using any keyword helps automate processes and build insightful reports. | |