Infobip Case Studies Solidaridad: Expanding Reach with Voice Communication in Agriculture and Mining

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	Solidaridad: Expanding Reach with Voice Communication in Agriculture and Mining Infobip

Solidaridad: Expanding Reach with Voice Communication in Agriculture and Mining

Infobip

Technology Category	Networks & Connectivity - 5G Sensors - Acoustic Sensors
Applicable Industries	Education Mining
Applicable Functions	Product Research & Development
Use Cases	Speech Recognition Virtual Training
Services	Training
Challenge	Solidaridad, an international civil society organization, was faced with the challenge of providing training and other relevant information to farmers, miners, and other producers who were beneficiaries of its programs. The organization wanted to expand its reach and move communications to digital channels. However, a significant hurdle was that most of these beneficiaries did not have access to smartphones. Solidaridad's research indicated that over 90% of their program beneficiaries had access to basic and feature phones, making voice-based technology the most viable communication method. Therefore, the organization was in search of a reliable voice-based solutions provider that could help them disseminate information in an efficient and economical way. Read More
About Customer	Solidaridad is an International Civil Society organization with over 50 years of experience in developing socially responsible, ecologically sound, and profitable supply chains. The organization works to make communities more resilient, with almost 1000 staff in over 40 countries worldwide, and to create fair and sustainable supply chains. Solidaridad enables farmers, miners, and other producers to earn a decent income, shape their own future, and produce in balance with nature. Read More
Solution	After evaluating potential voice-based communication providers, Solidaridad chose Infobip’s Voice solution. This solution allowed the organization to connect with program beneficiaries using text-to-speech calls, enabling them to pre-record audio that was sent to its program beneficiaries in the form of a phone call. Solidaridad used these text-to-speech calls to provide training, conduct post-training assessments to reinforce learning, and share other relevant information related to cocoa farming, oil palm farming, gold mining, and more. The voice technology also helped the organization bridge language, distance, and literacy gaps across the five countries it operates in within the West African region. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - 5G

Sensors - Acoustic Sensors

Applicable Industries

Education

Mining

Applicable Functions

Product Research & Development

Use Cases

Speech Recognition

Virtual Training

Services

Training

Challenge

Solidaridad, an international civil society organization, was faced with the challenge of providing training and other relevant information to farmers, miners, and other producers who were beneficiaries of its programs. The organization wanted to expand its reach and move communications to digital channels. However, a significant hurdle was that most of these beneficiaries did not have access to smartphones. Solidaridad's research indicated that over 90% of their program beneficiaries had access to basic and feature phones, making voice-based technology the most viable communication method. Therefore, the organization was in search of a reliable voice-based solutions provider that could help them disseminate information in an efficient and economical way.

About Customer

Solidaridad is an International Civil Society organization with over 50 years of experience in developing socially responsible, ecologically sound, and profitable supply chains. The organization works to make communities more resilient, with almost 1000 staff in over 40 countries worldwide, and to create fair and sustainable supply chains. Solidaridad enables farmers, miners, and other producers to earn a decent income, shape their own future, and produce in balance with nature.

Solution

After evaluating potential voice-based communication providers, Solidaridad chose Infobip’s Voice solution. This solution allowed the organization to connect with program beneficiaries using text-to-speech calls, enabling them to pre-record audio that was sent to its program beneficiaries in the form of a phone call. Solidaridad used these text-to-speech calls to provide training, conduct post-training assessments to reinforce learning, and share other relevant information related to cocoa farming, oil palm farming, gold mining, and more. The voice technology also helped the organization bridge language, distance, and literacy gaps across the five countries it operates in within the West African region.

Impact #1	The implementation of voice-based communications through Infobip has significantly improved Solidaridad's reach and impact. The organization has successfully connected with over 36,000 farmers and miners, providing them with timely training and useful information to improve their farming and mining practices. The solution has not only proved to be efficient but also cost-effective, prompting Solidaridad to consider expanding its communications mix in the future.

Impact #1

The implementation of voice-based communications through Infobip has significantly improved Solidaridad's reach and impact. The organization has successfully connected with over 36,000 farmers and miners, providing them with timely training and useful information to improve their farming and mining practices. The solution has not only proved to be efficient but also cost-effective, prompting Solidaridad to consider expanding its communications mix in the future.

Benefit #1	Reached 30,248 cocoa farmers across five countries
Benefit #2	Reached 5,486 oil palm farmers across five countries
Benefit #3	Reached 1,066 miners in Ghana alone

Benefit #1

Reached 30,248 cocoa farmers across five countries

Benefit #2

Reached 5,486 oil palm farmers across five countries

Benefit #3

Reached 1,066 miners in Ghana alone

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Overview

Solidaridad: Expanding Reach with Voice Communication in Agriculture and Mining

Operational Impact

Quantitative Benefit