NETSCOUT Case Studies Software Company Ensures Dependable Unified Communications and Collaboration with Service Assurance

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	Software Company Ensures Dependable Unified Communications and Collaboration with Service Assurance NETSCOUT

Software Company Ensures Dependable Unified Communications and Collaboration with Service Assurance

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Software
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Root Cause Analysis & Diagnosis
Services	System Integration Testing & Certification
Challenge	The software company was facing significant disruptions in its Unified Communications and Collaboration (UC&C) solutions. The corporate IT team was struggling to isolate and resolve domain problems due to the use of several dozen monitoring and troubleshooting tools. This resulted in a high degree of inefficiency and was costing the company over $1 million in maintenance expenses. The company lacked a single, viable tool for network and application service assurance of the entire enterprise, making it difficult to quickly identify the root cause of UC&C disruptions and resolve them in a timely manner. The company aimed to fill the gap in UCC visibility, improve operational efficiency, and drive cost savings through consolidation and standardization of monitoring tools. Read More
About Customer	The customer is a well-established multi-billion dollar enterprise software company with more than 7,000 staff in offices located across North America, Europe, and Asia. For decades, this organization has been providing market-leading, financial services software – with online input, updates and downloads - to both consumers and small to medium businesses around the world. As a global software company, communications and collaboration were considered vital to the success of business operations. However, the company’s Unified Communications and Collaboration (UC&C) solutions were plagued by problems, causing significant disruptions for end users. Read More
Solution	The IT team turned to NETSCOUT to address their pressing UCC requirements. They chose a combination of NETSCOUT products including the nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology and UCC server, OptiView XG WLAN and network infrastructure analyzer, and TruView appliance. These solutions allowed IT to identify problems without the delay and expertise required by the multiple screen and system investigations process that was previously being used. The nGeniusONE solution uses logical, contextual workflows to deliver critical insights for UC&C service assurance. The OptiView XG tool provides troubleshooting down to an interface level with active testing for switches and routers. And the TruView solution offers simplicity and ease-of-use workflows for rapid analysis. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Software

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Root Cause Analysis & Diagnosis

Services

System Integration

Testing & Certification

Challenge

The software company was facing significant disruptions in its Unified Communications and Collaboration (UC&C) solutions. The corporate IT team was struggling to isolate and resolve domain problems due to the use of several dozen monitoring and troubleshooting tools. This resulted in a high degree of inefficiency and was costing the company over $1 million in maintenance expenses. The company lacked a single, viable tool for network and application service assurance of the entire enterprise, making it difficult to quickly identify the root cause of UC&C disruptions and resolve them in a timely manner. The company aimed to fill the gap in UCC visibility, improve operational efficiency, and drive cost savings through consolidation and standardization of monitoring tools.

About Customer

The customer is a well-established multi-billion dollar enterprise software company with more than 7,000 staff in offices located across North America, Europe, and Asia. For decades, this organization has been providing market-leading, financial services software – with online input, updates and downloads - to both consumers and small to medium businesses around the world. As a global software company, communications and collaboration were considered vital to the success of business operations. However, the company’s Unified Communications and Collaboration (UC&C) solutions were plagued by problems, causing significant disruptions for end users.

Solution

The IT team turned to NETSCOUT to address their pressing UCC requirements. They chose a combination of NETSCOUT products including the nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology and UCC server, OptiView XG WLAN and network infrastructure analyzer, and TruView appliance. These solutions allowed IT to identify problems without the delay and expertise required by the multiple screen and system investigations process that was previously being used. The nGeniusONE solution uses logical, contextual workflows to deliver critical insights for UC&C service assurance. The OptiView XG tool provides troubleshooting down to an interface level with active testing for switches and routers. And the TruView solution offers simplicity and ease-of-use workflows for rapid analysis.

Impact #1	The software company’s IT team is dramatically improving its operational efficiencies by consolidating and standardizing its disparate network monitoring and troubleshooting portfolio.
Impact #2	The NETSCOUT solution enables IT to monitor, troubleshoot and triage the company’s UC&C environment, ensuring the highest quality VoIP and video, instant messaging and Jabber, while meeting quality-of-service (QoS) verification requirements.

Impact #1

The software company’s IT team is dramatically improving its operational efficiencies by consolidating and standardizing its disparate network monitoring and troubleshooting portfolio.

Impact #2

The NETSCOUT solution enables IT to monitor, troubleshoot and triage the company’s UC&C environment, ensuring the highest quality VoIP and video, instant messaging and Jabber, while meeting quality-of-service (QoS) verification requirements.

Benefit #1	The company was able to cut costs and increase operational efficiency.
Benefit #2	The duplication and redundancy in these tools was costing the company in excess of $1 million in maintenance expenses alone.

Benefit #1

The company was able to cut costs and increase operational efficiency.

Benefit #2

The duplication and redundancy in these tools was costing the company in excess of $1 million in maintenance expenses alone.

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Overview

Software Company Ensures Dependable Unified Communications and Collaboration with Service Assurance

Operational Impact

Quantitative Benefit