IBM Case Studies Social business environment revitalizes global enterprise’s communications

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	Social business environment revitalizes global enterprise’s communications IBM

Social business environment revitalizes global enterprise’s communications

IBM

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Equipment & Machinery
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Remote Control
Services	System Integration
Challenge	Daifuku Co., Ltd., a global enterprise focusing on industrial-materials handling, was facing challenges with its outdated infrastructure for communications and collaboration. The company had not updated its core system in Japan for some time, and affiliate companies and offices outside of Japan relied primarily on inefficient email for communications and sharing information, with no support for mobile access. Acquired firms’ communication systems remained separate. These deficiencies slowed business processes, reduced staff productivity, and inhibited Daifuku from achieving its goals of driving innovation and increasing international sales. Read More
About Customer	Daifuku Co., Ltd. is a global enterprise that specializes in industrial-materials handling. The company's systems combine conveying, storage, sorting, picking, and controls. Daifuku has affiliate companies and offices operating in 20 countries and regions worldwide. The company has approximately 6,700 employees and is headquartered in Osaka, Japan. Daifuku's primary goal is to drive innovation and increase international sales. However, the company's outdated infrastructure for communications and collaboration was hampering its growth as a global enterprise. Read More
Solution	To overcome its challenges, Daifuku implemented a social network environment powered by IBM software. IBM Notes® and Domino® V9.0 software were used to deliver easy-to-use and mobile communications, as well as compatibility with traditional applications. Notes and Domino software also offered social capabilities such as profiles and file sharing. IBM Connections software was used to provide communities of interest, blogs, activity lists, wikis, and other social tools. Furthermore, communications became more immediate and personal by integrating IBM Sametime® software, where presence, instant messaging, and web conferences can quickly link employees from any geographic location. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Equipment & Machinery

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Remote Control

Services

System Integration

Challenge

Daifuku Co., Ltd., a global enterprise focusing on industrial-materials handling, was facing challenges with its outdated infrastructure for communications and collaboration. The company had not updated its core system in Japan for some time, and affiliate companies and offices outside of Japan relied primarily on inefficient email for communications and sharing information, with no support for mobile access. Acquired firms’ communication systems remained separate. These deficiencies slowed business processes, reduced staff productivity, and inhibited Daifuku from achieving its goals of driving innovation and increasing international sales.

About Customer

Daifuku Co., Ltd. is a global enterprise that specializes in industrial-materials handling. The company's systems combine conveying, storage, sorting, picking, and controls. Daifuku has affiliate companies and offices operating in 20 countries and regions worldwide. The company has approximately 6,700 employees and is headquartered in Osaka, Japan. Daifuku's primary goal is to drive innovation and increase international sales. However, the company's outdated infrastructure for communications and collaboration was hampering its growth as a global enterprise.

Solution

To overcome its challenges, Daifuku implemented a social network environment powered by IBM software. IBM Notes® and Domino® V9.0 software were used to deliver easy-to-use and mobile communications, as well as compatibility with traditional applications. Notes and Domino software also offered social capabilities such as profiles and file sharing. IBM Connections software was used to provide communities of interest, blogs, activity lists, wikis, and other social tools. Furthermore, communications became more immediate and personal by integrating IBM Sametime® software, where presence, instant messaging, and web conferences can quickly link employees from any geographic location.

Impact #1	Daifuku can now improve the productivity of on-the-go employees such as sales staff and field service personnel by delivering mobile access to email and apps.
Impact #2	The intuitive and easy-to-use tools for communication and collaboration can accelerate the speed of business and improve process workflow.
Impact #3	By providing employees with a standardized and more immediate communications environment, Daifuku can improve company spirit and better tap the resources of its geographically dispersed staff.

Impact #1

Daifuku can now improve the productivity of on-the-go employees such as sales staff and field service personnel by delivering mobile access to email and apps.

Impact #2

The intuitive and easy-to-use tools for communication and collaboration can accelerate the speed of business and improve process workflow.

Impact #3

By providing employees with a standardized and more immediate communications environment, Daifuku can improve company spirit and better tap the resources of its geographically dispersed staff.

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Overview

Social business environment revitalizes global enterprise’s communications

Operational Impact