Case Studies Soaring High with Datto and CTTS

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	Soaring High with Datto and CTTS

Soaring High with Datto and CTTS

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries	Aerospace Professional Service
Applicable Functions	Business Operation
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Murphy Acquisitions, a small aircraft research and sales organization, faced a critical challenge when they experienced a power failure that caused their server to malfunction. The power failure occurred at 8:30 in the morning, and their battery backup system failed, leading to an issue with the operating system that prevented the server from booting up. This incident could have been devastating for Murphy Acquisitions, as they rely heavily on a specialized database to conduct their business globally. The inability to access their server resources posed a significant risk to their operations and data integrity. Read More
About Customer	Murphy Acquisitions is a small aircraft research and sales organization that operates on a global scale. They rely on a specialized database to manage their business activities, which include research and sales of aircraft. To ensure the protection and integrity of their critical data, they enlisted the services of Central Texas Technology Solutions (CTTS) in early 2016. CTTS, founded in 2002, is a comprehensive technology solution provider based in Central Texas. They offer a wide range of services aimed at delivering exceptional client experiences. CTTS's team of experts utilizes Datto's backup and disaster recovery solutions to safeguard their clients' data and IT infrastructure. Read More
Solution	CTTS quickly responded to the power failure incident at Murphy Acquisitions by leveraging Datto's backup and disaster recovery solution. They had previously installed a new server and protected it with a Datto device. When the power failure occurred, CTTS was able to restore the most recent backup, which was only 30 minutes old, and get the virtual machine (VM) up and running. This allowed Murphy Acquisitions to continue their operations without significant disruption. CTTS's Director of Technical Services, Kurt Rinear, highlighted the smooth process of performing a bare metal restore (BMR) on the Datto device. They contacted Datto's tech support to ensure a seamless experience and were impressed by the knowledgeable and responsive support they received. The entire process was efficient and straightforward, contrasting with their previous experiences with other vendors, which had been time-consuming and problematic. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Applicable Industries

Aerospace

Professional Service

Applicable Functions

Business Operation

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Murphy Acquisitions, a small aircraft research and sales organization, faced a critical challenge when they experienced a power failure that caused their server to malfunction. The power failure occurred at 8:30 in the morning, and their battery backup system failed, leading to an issue with the operating system that prevented the server from booting up. This incident could have been devastating for Murphy Acquisitions, as they rely heavily on a specialized database to conduct their business globally. The inability to access their server resources posed a significant risk to their operations and data integrity.

About Customer

Murphy Acquisitions is a small aircraft research and sales organization that operates on a global scale. They rely on a specialized database to manage their business activities, which include research and sales of aircraft. To ensure the protection and integrity of their critical data, they enlisted the services of Central Texas Technology Solutions (CTTS) in early 2016. CTTS, founded in 2002, is a comprehensive technology solution provider based in Central Texas. They offer a wide range of services aimed at delivering exceptional client experiences. CTTS's team of experts utilizes Datto's backup and disaster recovery solutions to safeguard their clients' data and IT infrastructure.

Solution

CTTS quickly responded to the power failure incident at Murphy Acquisitions by leveraging Datto's backup and disaster recovery solution. They had previously installed a new server and protected it with a Datto device. When the power failure occurred, CTTS was able to restore the most recent backup, which was only 30 minutes old, and get the virtual machine (VM) up and running. This allowed Murphy Acquisitions to continue their operations without significant disruption. CTTS's Director of Technical Services, Kurt Rinear, highlighted the smooth process of performing a bare metal restore (BMR) on the Datto device. They contacted Datto's tech support to ensure a seamless experience and were impressed by the knowledgeable and responsive support they received. The entire process was efficient and straightforward, contrasting with their previous experiences with other vendors, which had been time-consuming and problematic.

Impact #1	CTTS was able to quickly restore Murphy Acquisitions' server and minimize downtime, ensuring business continuity.
Impact #2	The use of Datto's backup and disaster recovery solution provided a reliable and efficient way to handle the power failure incident.
Impact #3	CTTS's experience with Datto's tech support was highly positive, with quick access to knowledgeable experts and smooth issue resolution.

Impact #1

CTTS was able to quickly restore Murphy Acquisitions' server and minimize downtime, ensuring business continuity.

Impact #2

The use of Datto's backup and disaster recovery solution provided a reliable and efficient way to handle the power failure incident.

Impact #3

CTTS's experience with Datto's tech support was highly positive, with quick access to knowledgeable experts and smooth issue resolution.

Benefit #1	The most recent backup was only 30 minutes old, minimizing data loss.
Benefit #2	The previous bare metal restore (BMR) process with other vendors took six hours, while the Datto solution was significantly faster.

Benefit #1

The most recent backup was only 30 minutes old, minimizing data loss.

Benefit #2

The previous bare metal restore (BMR) process with other vendors took six hours, while the Datto solution was significantly faster.

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Overview

Soaring High with Datto and CTTS

Operational Impact

Quantitative Benefit