Software AG Case Studies SOA Proves to Be A Smart Investment for Bank Mandiri

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	SOA Proves to Be A Smart Investment for Bank Mandiri Software AG

SOA Proves to Be A Smart Investment for Bank Mandiri

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Real-Time Location System (RTLS)
Services	System Integration
Challenge	Bank Mandiri, Indonesia's largest bank, aimed to transform its payment processes to significantly reduce the time and cost of transactions and fuel revenue growth. The bank wanted to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. The bank also aimed to anchor itself as the dominant and preferred partner for Indonesia’s move to a cashless society. Read More
About Customer	Bank Mandiri is Indonesia's largest bank, formed over a decade ago as part of a government restructuring program. It became the country's largest bank after a four-bank merger and currently holds 25 percent of the market share in assets and liabilities. The bank employs 21,000 people and operates more than 3,200 ATMs and nearly 1,000 branches. Its operating profit grew nearly 80 percent in one year, from 2006 to 2007, to more than $450 million. Fee-based income grew nearly 30 percent during that same time to more than $336 million. Read More
Solution	Bank Mandiri created a new payments platform using webMethods technology. Based on a Service-Oriented Architecture (SOA), the platform enabled Mandiri to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. This value-added capability increased customer satisfaction while leveraging existing applications. The bank chose webMethods for its process transformation based on the ease, speed, and depth of webMethods integration capabilities. The new platform, a universal interface to all delivery channels and a universal parameterized gateway to external billers, eliminated most of the custom work, reducing time-to-market as well as minimizing errors and risk of service disruption. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Services

System Integration

Challenge

Bank Mandiri, Indonesia's largest bank, aimed to transform its payment processes to significantly reduce the time and cost of transactions and fuel revenue growth. The bank wanted to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. The bank also aimed to anchor itself as the dominant and preferred partner for Indonesia’s move to a cashless society.

About Customer

Bank Mandiri is Indonesia's largest bank, formed over a decade ago as part of a government restructuring program. It became the country's largest bank after a four-bank merger and currently holds 25 percent of the market share in assets and liabilities. The bank employs 21,000 people and operates more than 3,200 ATMs and nearly 1,000 branches. Its operating profit grew nearly 80 percent in one year, from 2006 to 2007, to more than $450 million. Fee-based income grew nearly 30 percent during that same time to more than $336 million.

Solution

Bank Mandiri created a new payments platform using webMethods technology. Based on a Service-Oriented Architecture (SOA), the platform enabled Mandiri to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. This value-added capability increased customer satisfaction while leveraging existing applications. The bank chose webMethods for its process transformation based on the ease, speed, and depth of webMethods integration capabilities. The new platform, a universal interface to all delivery channels and a universal parameterized gateway to external billers, eliminated most of the custom work, reducing time-to-market as well as minimizing errors and risk of service disruption.

Impact #1	Faster transactions—more than seven times faster than before.
Impact #2	Improved customer satisfaction and retention.
Impact #3	Significantly less errors because processing is on a single system.

Impact #1

Faster transactions—more than seven times faster than before.

Impact #2

Improved customer satisfaction and retention.

Impact #3

Significantly less errors because processing is on a single system.

Benefit #1	Transactions are more than 7x faster.
Benefit #2	Implementation completed three times faster than expected—in just one month.

Benefit #1

Transactions are more than 7x faster.

Benefit #2

Implementation completed three times faster than expected—in just one month.

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Overview

SOA Proves to Be A Smart Investment for Bank Mandiri

Operational Impact

Quantitative Benefit