Brightpearl
Case Studies
Snow's Operational Transformation with Brightpearl's Retail Operations System
Overview
Snow's Operational Transformation with Brightpearl's Retail Operations SystemBrightpearl |
Application Infrastructure & Middleware - Middleware, SDKs & Libraries Functional Applications - Inventory Management Systems | |
Consumer Goods Retail | |
Sales & Marketing Warehouse & Inventory Management | |
Inventory Management Retail Store Automation | |
System Integration | |
Operational Impact
The implementation of Brightpearl's ROS has had a profound impact on Snow's operations. The Automation Engine has dramatically sped up workflows, enabling the brand to maintain same-day dispatch even during peak season. This has significantly improved the customer experience, with customer ticket wait times being cut from 14 days to just 12 minutes. The in-built accounting functionality and the ability to connect 'out of the box' with accounting providers like QuickBooks have been game-changing features for Snow. The brand, which has ranked #2 on the ‘DTC power list’, has also been able to connect Brightpearl seamlessly with SPS Commerce, the software that connects Snow with major player retailers. With Brightpearl on its side, Snow is now looking to scale even further, with its sights set on acquisitions and an expanded international reach. | |
Quantitative Benefit
$100M turnover with 90% YoY growth | |
Rapid go-live time of 90 days, readying the brand for peak season | |
Customer ticket wait times cut from 14 days to just 12 minutes | |