Overview
Snap Kitchen's Journey: Automating Customer Care and Saving TimeZapier |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Buildings Food & Beverage | |
Quality Assurance | |
Retail Store Automation Supply Chain Visibility | |
System Integration Testing & Certification | |
Operational Impact
The automation of Snap Kitchen's customer care process has led to significant operational improvements. The company has been able to save dozens of hours every week that were previously spent on managing customer feedback. This has allowed the team to dedicate more time to building better features not just for the app, but for the entirety of Snap Kitchen. The use of tools like Zapier and Freshdesk has also improved the visibility of customer feedback, making it easier to address issues promptly and efficiently. The company has successfully transitioned into a food-tech company, with technology playing a key role in their operations. | |
Quantitative Benefit
Saved dozens of hours every week by automating customer care | |
Managed to scale up from one store to over 30 | |
Successfully launched an iOS app in November 2016 which continues to grow | |