Case Studies SNA Displays: Changing Sales and Service via Domotz

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	SNA Displays: Changing Sales and Service via Domotz

SNA Displays: Changing Sales and Service via Domotz

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	SNA Displays has built a reputation around amazing displays and amazing service. In a digital world that never sleeps, displays must be running twenty-four hours a day and seven days every week. If a display goes down, revenues generated by the display go down with it. SNA Displays understands this and built an automated and proactive service model to address critical service needs with assistance from Domotz. Before the SNAPros can start designing and creating, the sales team needs to win that project. While SNA Displays’ reputation carries a lot of weight, customer demands are increasing, along with expectations of rapid response. The SNA Displays sales team built a sales solution around service, the very service that Domotz was providing the SNAPros. Read More
About Customer	SNA Displays brings creative visions to life by building high-end digital displays as vivid and dynamic as the imagination. SNA Displays employs a team of SNAPros—engineers, skilled project managers, systems experts, installation managers, and support staff—whose mission is total project satisfaction. Headquartered in Times Square, SNA Displays has worked with clients to design and build some of the largest and most recognizable digital spectaculars in the world. Read More
Solution	The SNA Displays team goes big, real big! The systems they are deploying are very large and complex with hundreds, if not thousands of components. Each system deployed is connected to a complex network that needs to be running twenty-four hours a day. Due to the complexity of each system and the volume of systems SNA Displays deploys, the Domotz service was an obvious choice to provide the scale and automation the company needed. Each SNA Displays deployment includes a Domotz agent as part of the total solution, allowing the SNAPros team to act quickly and respond to any technical issue that arises. Domotz integrates easily to connect complex system deployments and transform the data into an easy-to-use format. This allows SNA Displays to maintain maximum uptime and enable proactive service when any issue is detected and alerted. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

SNA Displays has built a reputation around amazing displays and amazing service. In a digital world that never sleeps, displays must be running twenty-four hours a day and seven days every week. If a display goes down, revenues generated by the display go down with it. SNA Displays understands this and built an automated and proactive service model to address critical service needs with assistance from Domotz. Before the SNAPros can start designing and creating, the sales team needs to win that project. While SNA Displays’ reputation carries a lot of weight, customer demands are increasing, along with expectations of rapid response. The SNA Displays sales team built a sales solution around service, the very service that Domotz was providing the SNAPros.

About Customer

SNA Displays brings creative visions to life by building high-end digital displays as vivid and dynamic as the imagination. SNA Displays employs a team of SNAPros—engineers, skilled project managers, systems experts, installation managers, and support staff—whose mission is total project satisfaction. Headquartered in Times Square, SNA Displays has worked with clients to design and build some of the largest and most recognizable digital spectaculars in the world.

Solution

The SNA Displays team goes big, real big! The systems they are deploying are very large and complex with hundreds, if not thousands of components. Each system deployed is connected to a complex network that needs to be running twenty-four hours a day. Due to the complexity of each system and the volume of systems SNA Displays deploys, the Domotz service was an obvious choice to provide the scale and automation the company needed. Each SNA Displays deployment includes a Domotz agent as part of the total solution, allowing the SNAPros team to act quickly and respond to any technical issue that arises. Domotz integrates easily to connect complex system deployments and transform the data into an easy-to-use format. This allows SNA Displays to maintain maximum uptime and enable proactive service when any issue is detected and alerted.

Impact #1	The sales team at SNA Displays knows that rapid response and proactive monitoring are critical elements of their message as to why SNA Displays is the right choice for those in the market for a large-format LED video display.
Impact #2	A service-based solution that easily scales is integral to delivering on those promises.
Impact #3	Domotz’s automatic discovery of all devices associated with the network they are deploying and the templating functions, allows for quick set-up and system maintenance.

Impact #1

The sales team at SNA Displays knows that rapid response and proactive monitoring are critical elements of their message as to why SNA Displays is the right choice for those in the market for a large-format LED video display.

Impact #2

A service-based solution that easily scales is integral to delivering on those promises.

Impact #3

Domotz’s automatic discovery of all devices associated with the network they are deploying and the templating functions, allows for quick set-up and system maintenance.

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Overview

SNA Displays: Changing Sales and Service via Domotz

Operational Impact