BeyondTrust Case Studies Smooth and Secure Support Operations on a Global Scale

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	Smooth and Secure Support Operations on a Global Scale BeyondTrust

Smooth and Secure Support Operations on a Global Scale

BeyondTrust

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration
Challenge	Blum, an international company specializing in the production of functional furniture fittings, was in need of a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees. The company required a solution that would ensure external companies and service providers weren’t installing their own remote access tools within their company network. The capability for suppliers to connect to Blum’s production plants to manage and support their systems was essential. However, ensuring both employees and vendors meet these strict requirements was a challenge when different remote access solutions were installed. Configuration changes needed to be monitored and logged whenever they were done, which was difficult for administrators to track with multiple support tools in place. Read More
About Customer	Julius Blum GmbH is an international company that specializes in the production of functional furniture fittings. The company’s main product groups are lift, hinge, box and pull-out systems for furniture — in particular for kitchen furniture. Founded in 1952, the family-owned company is based in Höchst, Austria. With production plants in the United States, in Poland and in Brazil, Blum employs more than 6,400 people worldwide. The company’s slogan, “Perfecting Motion,” was taken into account during a search for a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees. Read More
Solution	Blum implemented Bomgar’s appliance-based remote support solution, enabling secure, companywide and platform-independent support services. The solution was first tested within the IT department before being distributed within the overall company network. Bomgar allowed Blum to limit user access rights of their technicians, controlling specifically when they have access to their systems. Independent of country and language, all of the support cases are now handled via Bomgar. Looking ahead, the team at Blum expects demand to increase to support more Android and iOS devices, including iPads. With Bomgar in place, Blum will have the capability to service numerous operating systems and hardware devices. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Challenge

Blum, an international company specializing in the production of functional furniture fittings, was in need of a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees. The company required a solution that would ensure external companies and service providers weren’t installing their own remote access tools within their company network. The capability for suppliers to connect to Blum’s production plants to manage and support their systems was essential. However, ensuring both employees and vendors meet these strict requirements was a challenge when different remote access solutions were installed. Configuration changes needed to be monitored and logged whenever they were done, which was difficult for administrators to track with multiple support tools in place.

About Customer

Julius Blum GmbH is an international company that specializes in the production of functional furniture fittings. The company’s main product groups are lift, hinge, box and pull-out systems for furniture — in particular for kitchen furniture. Founded in 1952, the family-owned company is based in Höchst, Austria. With production plants in the United States, in Poland and in Brazil, Blum employs more than 6,400 people worldwide. The company’s slogan, “Perfecting Motion,” was taken into account during a search for a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees.

Solution

Blum implemented Bomgar’s appliance-based remote support solution, enabling secure, companywide and platform-independent support services. The solution was first tested within the IT department before being distributed within the overall company network. Bomgar allowed Blum to limit user access rights of their technicians, controlling specifically when they have access to their systems. Independent of country and language, all of the support cases are now handled via Bomgar. Looking ahead, the team at Blum expects demand to increase to support more Android and iOS devices, including iPads. With Bomgar in place, Blum will have the capability to service numerous operating systems and hardware devices.

Impact #1	Blum quickly standardized on Bomgar as its trusted remote support tool, and the appropriate teams were notified that remote access by TeamViewer and similar solutions would no longer be permitted.
Impact #2	Since the appliance had been deployed by the IT department at a very early stage, the team was able to easily and seamlessly roll out an extension to other departments, such as Marketing and Accounting.
Impact #3	If a new Blum customer or a company doing business with us asks for remote access capabilities, we can limit user access rights of their technicians.

Impact #1

Blum quickly standardized on Bomgar as its trusted remote support tool, and the appropriate teams were notified that remote access by TeamViewer and similar solutions would no longer be permitted.

Impact #2

Since the appliance had been deployed by the IT department at a very early stage, the team was able to easily and seamlessly roll out an extension to other departments, such as Marketing and Accounting.

Impact #3

If a new Blum customer or a company doing business with us asks for remote access capabilities, we can limit user access rights of their technicians.

Benefit #1	Started off with one license, and now we have reached 150 user licenses across the organization.

Benefit #1

Started off with one license, and now we have reached 150 user licenses across the organization.

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Overview

Smooth and Secure Support Operations on a Global Scale

Operational Impact

Quantitative Benefit