Smart City Sustains Technology Innovation and Hybrid Workforce Performance With NETSCOUT

The city's IT team had successfully migrated applications like SAP, Salesforce, 311, and Microsoft Office 365 to a mix of multi-cloud, virtual, Software-as-a-Service (SaaS) platforms. However, the mix of vendor tools deployed years earlier for network and application monitoring no longer delivered the visibility required to assure reliable performance. When problems did occur, there were War Room occurrences where this same lack of visibility extended IT frustrations, with time-consuming cycles spent on troubleshooting and remediating issues. The lack of meaningful visibility in key locations across their end-to-end environment became more magnified during the city’s rapid transition to a hybrid workforce, with 50 percent of employees moving to at-home office environments and the balance continuing in mission-critical on-site roles at regional government facilities. The IT team’s inability to visualize and monitor user experience or service performance over their virtual private network (VPN) only added to their War Room instances.

This North American metropolitan center is widely recognized as a technologically innovative “Smart City.” Their information technology (IT) team’s commitment has helped successfully pilot and implement smart parking and environmental systems, as well as “connected cities” innovations that include interactive kiosks providing mass transit and visitor information. This well-versed IT team has long committed to adopting next-generation application, network, and data solutions to enhance the city’s business operations and service delivery. The IT team’s efforts are underscored by the city’s commitment to establishing strategic alliances with local partners and technology leaders, as well as continually improving the civic and business services offered to residents, visitors, and employees.