Case Studies Small Business Offering Exceeds Expectations in Illinois

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	Small Business Offering Exceeds Expectations in Illinois

Small Business Offering Exceeds Expectations in Illinois

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Retail Utilities
Applicable Functions	Business Operation Facility Management
Use Cases	Building Energy Management Energy Management System Predictive Maintenance
Services	System Integration Training
Challenge	Small businesses make up 89% of Commonwealth Edison’s (ComEd) commercial customers. They were largely unaware of the energy efficiency program and lacked the time, money, and resources to pursue energy efficiency in their buildings and operations. The challenge was to create a simple path for these customers to participate in the program and achieve significant energy savings while increasing customer satisfaction. Read More
About Customer	ComEd, the largest electric utility in Illinois, serves more than 3.8 million customers in the Chicago and Northern Illinois area, representing approximately 70% of the state’s population. The company aimed to reach an underserved market of small businesses, which make up 89% of its commercial customers. These small business owners often lacked awareness, time, money, and resources to pursue energy efficiency in their buildings and operations. ComEd partnered with Nexant to design and implement a Small Business offering that featured innovative, cost-effective, and community-based approaches to address these challenges. Read More
Solution	The solution involved creating a cost-effective method for customer education and outreach using the collective experience of a network of local Energy Efficiency Service Providers. These providers were trained and equipped to market the Small Business offering, provide customer education, conduct on-site comprehensive energy assessments, generate recommendation reports immediately, and install energy efficiency improvements. To ensure a first-rate customer experience, a suite of online tools, including a Mobile Assessment Tool, was developed to facilitate customer interactions and increase Service Provider efficiency. This tool enabled the processing of nearly 8,000 projects annually and improved internal processing efficiency by increasing the accuracy of incoming applications. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Retail

Utilities

Applicable Functions

Business Operation

Facility Management

Use Cases

Building Energy Management

Energy Management System

Predictive Maintenance

Services

System Integration

Training

Challenge

Small businesses make up 89% of Commonwealth Edison’s (ComEd) commercial customers. They were largely unaware of the energy efficiency program and lacked the time, money, and resources to pursue energy efficiency in their buildings and operations. The challenge was to create a simple path for these customers to participate in the program and achieve significant energy savings while increasing customer satisfaction.

About Customer

ComEd, the largest electric utility in Illinois, serves more than 3.8 million customers in the Chicago and Northern Illinois area, representing approximately 70% of the state’s population. The company aimed to reach an underserved market of small businesses, which make up 89% of its commercial customers. These small business owners often lacked awareness, time, money, and resources to pursue energy efficiency in their buildings and operations. ComEd partnered with Nexant to design and implement a Small Business offering that featured innovative, cost-effective, and community-based approaches to address these challenges.

Solution

The solution involved creating a cost-effective method for customer education and outreach using the collective experience of a network of local Energy Efficiency Service Providers. These providers were trained and equipped to market the Small Business offering, provide customer education, conduct on-site comprehensive energy assessments, generate recommendation reports immediately, and install energy efficiency improvements. To ensure a first-rate customer experience, a suite of online tools, including a Mobile Assessment Tool, was developed to facilitate customer interactions and increase Service Provider efficiency. This tool enabled the processing of nearly 8,000 projects annually and improved internal processing efficiency by increasing the accuracy of incoming applications.

Impact #1	The program created a closed network of local Energy Efficiency Service Providers who were empowered through tools and technology.
Impact #2	Service Providers were trained to market the Small Business offering, provide customer education, conduct on-site energy assessments, and install energy efficiency improvements.
Impact #3	The Mobile Assessment Tool facilitated an exceptional customer experience and increased Service Provider efficiency, enabling the processing of nearly 8,000 projects annually.

Impact #1

The program created a closed network of local Energy Efficiency Service Providers who were empowered through tools and technology.

Impact #2

Service Providers were trained to market the Small Business offering, provide customer education, conduct on-site energy assessments, and install energy efficiency improvements.

Impact #3

The Mobile Assessment Tool facilitated an exceptional customer experience and increased Service Provider efficiency, enabling the processing of nearly 8,000 projects annually.

Benefit #1	Achieved more than 1,000 GWh gross savings since 2011.
Benefit #2	Saved customers over $100 million in first-year energy costs alone.
Benefit #3	Over $60 million of incentives paid utilizing diverse service providers.

Benefit #1

Achieved more than 1,000 GWh gross savings since 2011.

Benefit #2

Saved customers over $100 million in first-year energy costs alone.

Benefit #3

Over $60 million of incentives paid utilizing diverse service providers.

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Overview

Small Business Offering Exceeds Expectations in Illinois

Operational Impact

Quantitative Benefit