RingCentral
Case Studies
Sleep Solutions Leverages IoT for Efficient Call Recording and Archiving
Overview
Sleep Solutions Leverages IoT for Efficient Call Recording and ArchivingRingCentral |
Application Infrastructure & Middleware - Event-Driven Application Infrastructure as a Service (IaaS) - Cloud Computing | |
Finance & Insurance Healthcare & Hospitals | |
Maintenance | |
Personnel Tracking & Monitoring Usage-Based Insurance | |
System Integration | |
Operational Impact
The custom application developed using RingCentral Platform APIs has significantly improved the efficiency of Sleep Solutions' operations. The clinic's office manager, Dee LaGuardia, expressed excitement about the new system, stating that it allows them to retrieve information quickly in case of any issues with insurance. The application has also made it easier to retrieve call records directly from the RingCentral administrative dashboard. The ability to tag call records with the name of the party company and type of interaction has made a huge difference in the clinic's ability to find them when they are really needed. For example, they can now search by patient’s name and a tag like “complaint” or by the name of an insurer and “prior authorization.” | |