CyberArk Case Studies Simply Healthcare Leverages Idaptive to Ease Switch to Office 365

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	Simply Healthcare Leverages Idaptive to Ease Switch to Office 365 CyberArk

Simply Healthcare Leverages Idaptive to Ease Switch to Office 365

CyberArk

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Application Infrastructure & Middleware - API Integration & Management Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources Facility Management
Services	System Integration Cloud Planning, Design & Implementation Services Training
Challenge	Simply Healthcare faced significant challenges due to rapid growth, including the need to transition to Office 365 and provide single sign-on (SSO) for various SaaS applications. The company aimed to minimize help desk tickets for password resets and reduce the time and effort required for IT to onboard new employees. The infrastructure team was overwhelmed with tasks ranging from server and network maintenance to help desk requests and employee onboarding. The decision to switch from on-premises Microsoft Office to Office 365 was made to alleviate some of these pressures. However, the team needed a solution to help with identity federation and to support the company's continuous efforts to remain HIPAA-compliant. Read More
About Customer	Simply Healthcare Plans, Inc. is a Florida-licensed health maintenance organization that offers health plans for people enrolled in Medicaid and Medicare programs. Acquired by Anthem several years ago, Simply Healthcare Plans and its affiliates serve more than 200,000 members through a network of over 10,000 doctors, 165 hospitals, and hundreds of ancillary providers and pharmacies throughout Florida. The company has experienced significant growth, doubling its membership and increasing its employee count by nearly 1,000 percent over the last four years. This rapid growth has presented numerous challenges for both employees and infrastructure teams. Read More
Solution	SoftwareOne introduced Simply Healthcare to the Idaptive solution to ease the roll-out of Office 365, federate user identity, provide user SSO capabilities, and minimize password reset requests. Simply Healthcare evaluated Microsoft's single sign-on solution and compared its functionality with Idaptive. They found that building out their own AD FS system would require significant investments in both hardware and manpower. Idaptive was chosen as a turn-key solution that met all specified needs and offered additional features like app usage auditing. Simply Healthcare purchased Idaptive's Jump Start service, which assigned an engineer to respond to any questions or issues, significantly cutting deployment time. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Application Infrastructure & Middleware - API Integration & Management

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Facility Management

Services

System Integration

Cloud Planning, Design & Implementation Services

Training

Challenge

Simply Healthcare faced significant challenges due to rapid growth, including the need to transition to Office 365 and provide single sign-on (SSO) for various SaaS applications. The company aimed to minimize help desk tickets for password resets and reduce the time and effort required for IT to onboard new employees. The infrastructure team was overwhelmed with tasks ranging from server and network maintenance to help desk requests and employee onboarding. The decision to switch from on-premises Microsoft Office to Office 365 was made to alleviate some of these pressures. However, the team needed a solution to help with identity federation and to support the company's continuous efforts to remain HIPAA-compliant.

About Customer

Simply Healthcare Plans, Inc. is a Florida-licensed health maintenance organization that offers health plans for people enrolled in Medicaid and Medicare programs. Acquired by Anthem several years ago, Simply Healthcare Plans and its affiliates serve more than 200,000 members through a network of over 10,000 doctors, 165 hospitals, and hundreds of ancillary providers and pharmacies throughout Florida. The company has experienced significant growth, doubling its membership and increasing its employee count by nearly 1,000 percent over the last four years. This rapid growth has presented numerous challenges for both employees and infrastructure teams.

Solution

SoftwareOne introduced Simply Healthcare to the Idaptive solution to ease the roll-out of Office 365, federate user identity, provide user SSO capabilities, and minimize password reset requests. Simply Healthcare evaluated Microsoft's single sign-on solution and compared its functionality with Idaptive. They found that building out their own AD FS system would require significant investments in both hardware and manpower. Idaptive was chosen as a turn-key solution that met all specified needs and offered additional features like app usage auditing. Simply Healthcare purchased Idaptive's Jump Start service, which assigned an engineer to respond to any questions or issues, significantly cutting deployment time.

Impact #1	Office 365 was federated in minutes, avoiding large expenditures associated with building out their own AD FS system.
Impact #2	Password reset requests for Office 365 became negligible, significantly reducing help desk tickets.
Impact #3	Employee onboarding was simplified due to Idaptive's ability to pre-assign roles and groups, providing quick access to necessary applications.

Impact #1

Office 365 was federated in minutes, avoiding large expenditures associated with building out their own AD FS system.

Impact #2

Password reset requests for Office 365 became negligible, significantly reducing help desk tickets.

Impact #3

Employee onboarding was simplified due to Idaptive's ability to pre-assign roles and groups, providing quick access to necessary applications.

Benefit #1	Simply Healthcare avoided costs in the tens of thousands of dollars by not building out their own AD FS system.
Benefit #2	The manpower cost for the IT team to build out AD FS would have been in the thousands.

Benefit #1

Simply Healthcare avoided costs in the tens of thousands of dollars by not building out their own AD FS system.

Benefit #2

The manpower cost for the IT team to build out AD FS would have been in the thousands.

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Overview

Simply Healthcare Leverages Idaptive to Ease Switch to Office 365

Operational Impact

Quantitative Benefit