Trimble Case Studies Simplifying Damage Restitution at Minnesota DOT

	Simplifying Damage Restitution at Minnesota DOT Trimble

Simplifying Damage Restitution at Minnesota DOT

Trimble

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries	Transportation
Applicable Functions	Maintenance Procurement
Use Cases	Asset Health Management (AHM) Infrastructure Inspection
Services	Data Science Services System Integration
Challenge	The Minnesota Department of Transportation (MnDOT) was filing insurance claims seeking millions of dollars in infrastructure damage restitution annually. The process for recording and documenting damage claims was very detailed and time-consuming. To calculate the cost of these claims, MnDOT staff members were using data from different IT systems. Detailed damage repair information was not part of the agency’s day-to-day work reporting programs. MnDOT had previously developed a standalone computer application to be used statewide by damage restitution specialists. However, the claim submission process required re-entering the same data up to four times on different forms before the claim could be filed. In addition, without a single source of accurate data, MnDOT was using classification averages to calculate the costs of labor for damaged-property repairs, resulting in reimbursement of only 45% to 60% of the actual labor costs. Read More
About Customer	The Minnesota Department of Transportation (MnDOT) is a government agency responsible for maintaining and developing the state's transportation infrastructure. This includes roads, bridges, and other assets that are crucial for the smooth operation of the state's transportation network. MnDOT has been a customer of AgileAssets since 2015 and has over 1,000,000 assets in the AgileAssets Maintenance Management System (MMS). The agency files insurance claims annually, seeking millions of dollars in infrastructure damage restitution. The process of recording and documenting these claims is detailed and time-consuming, involving data from different IT systems and requiring the re-entry of the same data up to four times on different forms before a claim can be filed. Read More
Solution	MnDOT uses the AgileAssets® integrated, enterprise solution as its Transportation Asset Management System (TAMS) of record. The solution consolidates the data from many legacy systems into a unified database for a single source of truth; it also allows data to be shared with other relevant areas of the organization, such as the finance department. The solution includes AgileAssets® Maintenance Manager™, an integrated maintenance management system that supports mobile-friendly fieldwork, including inventory tracking, work scheduling, work order management, and reporting. Due to the flexibility of the AgileAssets solution, MnDOT was able to configure the TAMS to facilitate a more streamlined damage restitution process. Within the AgileAssets solution, MnDOT added fields to the work order screens so that supervisors can simply check a box if the work order is likely to be included in a damage restitution (DR) claim. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Transportation

Applicable Functions

Maintenance

Procurement

Use Cases

Asset Health Management (AHM)

Infrastructure Inspection

Services

Data Science Services

System Integration

Challenge

The Minnesota Department of Transportation (MnDOT) was filing insurance claims seeking millions of dollars in infrastructure damage restitution annually. The process for recording and documenting damage claims was very detailed and time-consuming. To calculate the cost of these claims, MnDOT staff members were using data from different IT systems. Detailed damage repair information was not part of the agency’s day-to-day work reporting programs. MnDOT had previously developed a standalone computer application to be used statewide by damage restitution specialists. However, the claim submission process required re-entering the same data up to four times on different forms before the claim could be filed. In addition, without a single source of accurate data, MnDOT was using classification averages to calculate the costs of labor for damaged-property repairs, resulting in reimbursement of only 45% to 60% of the actual labor costs.

About Customer

The Minnesota Department of Transportation (MnDOT) is a government agency responsible for maintaining and developing the state's transportation infrastructure. This includes roads, bridges, and other assets that are crucial for the smooth operation of the state's transportation network. MnDOT has been a customer of AgileAssets since 2015 and has over 1,000,000 assets in the AgileAssets Maintenance Management System (MMS). The agency files insurance claims annually, seeking millions of dollars in infrastructure damage restitution. The process of recording and documenting these claims is detailed and time-consuming, involving data from different IT systems and requiring the re-entry of the same data up to four times on different forms before a claim can be filed.

Solution

MnDOT uses the AgileAssets® integrated, enterprise solution as its Transportation Asset Management System (TAMS) of record. The solution consolidates the data from many legacy systems into a unified database for a single source of truth; it also allows data to be shared with other relevant areas of the organization, such as the finance department. The solution includes AgileAssets® Maintenance Manager™, an integrated maintenance management system that supports mobile-friendly fieldwork, including inventory tracking, work scheduling, work order management, and reporting. Due to the flexibility of the AgileAssets solution, MnDOT was able to configure the TAMS to facilitate a more streamlined damage restitution process. Within the AgileAssets solution, MnDOT added fields to the work order screens so that supervisors can simply check a box if the work order is likely to be included in a damage restitution (DR) claim.

Impact #1	Damage claims specialists now have visibility into all the work done on a claim, even when work records reside in different systems.
Impact #2	Team members can search for work orders and requests in multiple systems from a single window in the AgileAssets solution.
Impact #3	Claims specialists can easily tie all work orders completed in their district or area of responsibility to submitted claims.

Impact #1

Damage claims specialists now have visibility into all the work done on a claim, even when work records reside in different systems.

Impact #2

Team members can search for work orders and requests in multiple systems from a single window in the AgileAssets solution.

Impact #3

Claims specialists can easily tie all work orders completed in their district or area of responsibility to submitted claims.

Benefit #1	30%-50% increase in restitution payments
Benefit #2	67% increase in efficiency (time saved)
Benefit #3	65%-75% reduction in dataprocessing efforts

Benefit #1

30%-50% increase in restitution payments

Benefit #2

67% increase in efficiency (time saved)

Benefit #3

65%-75% reduction in dataprocessing efforts

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Overview

Simplifying Damage Restitution at Minnesota DOT

Operational Impact

Quantitative Benefit