ShipHawk Case Studies Silver Oak Cellars Case Study

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	Silver Oak Cellars Case Study ShipHawk

Silver Oak Cellars Case Study

ShipHawk

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation
Use Cases	Supply Chain Visibility
Services	System Integration
Challenge	Silver Oak Cellars, a California winery, was facing a significant challenge with its outdated freight calculation system. The manual system often resulted in incorrect shipping charges for customers. To maintain a positive customer experience, Silver Oak chose to absorb these incorrect costs, which was negatively impacting their bottom line. The manual calculation was difficult to maintain and the company was not recouping enough freight charges to cover what they were being charged by FedEx. As Silver Oak continued to grow, the lack of an automated API solution for rating was becoming a significant barrier to their ability to scale. Read More
About Customer	Silver Oak Cellars is a winery based in California, with over 400 acres of vineyards. The winery, founded in 1972, specializes in producing Napa Valley Cabernet Sauvignon and Alexander Valley Cabernet Sauvignon. The company has been dedicated to its craft for decades, but was facing challenges with its outdated, manual freight calculation system. This was causing issues with shipping costs, negatively impacting the company's bottom line and limiting its ability to scale. Read More
Solution	To address their challenges, Silver Oak selected ShipHawk, an automated system that removes the need for manual, outdated freight calculations. ShipHawk's APIs dynamically apply customer and order details to receive accurate rates. This ensures that the customer experience is never compromised and that freight costs are no longer unnecessarily absorbed by the company. The implementation of ShipHawk has allowed Silver Oak to reduce shipping costs by 13.5%, a change that is almost entirely attributed to the switch to ShipHawk. Additionally, the new system has increased bandwidth by eliminating the need for continuous IT maintenance on their old solution. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Use Cases

Supply Chain Visibility

Services

System Integration

Challenge

Silver Oak Cellars, a California winery, was facing a significant challenge with its outdated freight calculation system. The manual system often resulted in incorrect shipping charges for customers. To maintain a positive customer experience, Silver Oak chose to absorb these incorrect costs, which was negatively impacting their bottom line. The manual calculation was difficult to maintain and the company was not recouping enough freight charges to cover what they were being charged by FedEx. As Silver Oak continued to grow, the lack of an automated API solution for rating was becoming a significant barrier to their ability to scale.

About Customer

Silver Oak Cellars is a winery based in California, with over 400 acres of vineyards. The winery, founded in 1972, specializes in producing Napa Valley Cabernet Sauvignon and Alexander Valley Cabernet Sauvignon. The company has been dedicated to its craft for decades, but was facing challenges with its outdated, manual freight calculation system. This was causing issues with shipping costs, negatively impacting the company's bottom line and limiting its ability to scale.

Solution

To address their challenges, Silver Oak selected ShipHawk, an automated system that removes the need for manual, outdated freight calculations. ShipHawk's APIs dynamically apply customer and order details to receive accurate rates. This ensures that the customer experience is never compromised and that freight costs are no longer unnecessarily absorbed by the company. The implementation of ShipHawk has allowed Silver Oak to reduce shipping costs by 13.5%, a change that is almost entirely attributed to the switch to ShipHawk. Additionally, the new system has increased bandwidth by eliminating the need for continuous IT maintenance on their old solution.

Impact #1	The implementation of ShipHawk has resulted in a significant reduction in shipping costs for Silver Oak.
Impact #2	The new system has improved the accuracy of freight calculations, ensuring that customers are charged the correct amount for shipping.
Impact #3	The automated system has increased bandwidth by eliminating the need for continuous IT maintenance on the old solution.

Impact #1

The implementation of ShipHawk has resulted in a significant reduction in shipping costs for Silver Oak.

Impact #2

The new system has improved the accuracy of freight calculations, ensuring that customers are charged the correct amount for shipping.

Impact #3

The automated system has increased bandwidth by eliminating the need for continuous IT maintenance on the old solution.

Benefit #1	Reduced shipping costs by 13.5%

Benefit #1

Reduced shipping costs by 13.5%

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Overview

Silver Oak Cellars Case Study

Operational Impact

Quantitative Benefit