DocuWare
Case Studies
Sigma Financial: Providing Personalized, yet Efficient Customer Service
Overview
Sigma Financial: Providing Personalized, yet Efficient Customer ServiceDocuWare |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage | |
Finance & Insurance | |
Business Operation Sales & Marketing | |
Fraud Detection Regulatory Compliance Monitoring Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
On an individual level, DocuWare has saved countless man-hours by reducing document retrieval time from 15 minutes to seconds. Anyone in the corporate office can quickly and easily access a file from their desktop. | |
Because nothing is ever taken out of a file, information never turns up missing and three week waits for a copy of a missing document are a thing of the past. | |
Quick access to information has improved Sigma’s customer service, because issues and questions can be addressed immediately. | |
Quantitative Benefit
Processing 3 times as many documents with the same staff | |
$120,000 saved annually in printing costs | |
Reduced document retrieval time form 15 minutes to just seconds | |