Case Studies Shoreline Metro's Transformation with Ecolane DRT Scheduling and Dispatch Software

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	Shoreline Metro's Transformation with Ecolane DRT Scheduling and Dispatch Software

Shoreline Metro's Transformation with Ecolane DRT Scheduling and Dispatch Software

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Public Transportation Management Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Shoreline Metro's paratransit division, Metro Connection, had been running archaic transit software from RouteMatch that created internal barriers and cumbersome processes. The software made it nearly impossible to update or change these processes due to its lack of flexibility. Metro Connection realized that its existing transit software was hindering its growth and expansion opportunities. At that point, the agency became compelled to seek out an alternative software solution that better scaled and supported its goals. Read More
About Customer	Shoreline Metro is the premier provider of public transportation in the Sheboygan Metro Area. Through the efforts of dedicated and well-trained employees, the agency offers a better alternative to driving by providing safe, reliable and courteous transportation. Their service increases the quality of life for customers while also stimulating economic growth for the community. With their stated promise of offering affordable, dependable transportation, Metro Connection considers themselves more than a transportation option; they are a way of life. Read More
Solution	Metro Connection engaged Ecolane, looking to implement a software solution that had the capabilities to address and solve the challenges they were facing. After extensive research and evaluation, the agency determined Ecolane’s solution as the most innovative approach to scheduling and dispatch and recognized the company as the best partner for the job. As Metro Connection moved ahead with their implementation, which included Ecolane DRT web-based software, mobile data tablets and comprehensive involvement from Ecolane's professional services staff, they leveraged trainings and go-live assistance to ensure a successful launch. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Public Transportation Management

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Shoreline Metro's paratransit division, Metro Connection, had been running archaic transit software from RouteMatch that created internal barriers and cumbersome processes. The software made it nearly impossible to update or change these processes due to its lack of flexibility. Metro Connection realized that its existing transit software was hindering its growth and expansion opportunities. At that point, the agency became compelled to seek out an alternative software solution that better scaled and supported its goals.

About Customer

Shoreline Metro is the premier provider of public transportation in the Sheboygan Metro Area. Through the efforts of dedicated and well-trained employees, the agency offers a better alternative to driving by providing safe, reliable and courteous transportation. Their service increases the quality of life for customers while also stimulating economic growth for the community. With their stated promise of offering affordable, dependable transportation, Metro Connection considers themselves more than a transportation option; they are a way of life.

Solution

Metro Connection engaged Ecolane, looking to implement a software solution that had the capabilities to address and solve the challenges they were facing. After extensive research and evaluation, the agency determined Ecolane’s solution as the most innovative approach to scheduling and dispatch and recognized the company as the best partner for the job. As Metro Connection moved ahead with their implementation, which included Ecolane DRT web-based software, mobile data tablets and comprehensive involvement from Ecolane's professional services staff, they leveraged trainings and go-live assistance to ensure a successful launch.

Impact #1	Reduced vehicle usage by 25% by optimizing the scheduling process and increasing trip efficiency. Transitioning from creating schedules around employee needs to service needs, Metro Connection was able to reduce the number of drivers on the road at any given time while increasing the driving hours per driver. In addition, the reduction in vehicle usage facilitated a $50,000 reduction in driver salaries as well as a significant reduction in vehicle maintenance costs.
Impact #2	Increased hourly ridership by 43%, from 2.08 to 2.98. With a standardized scheduling process and an increase in trip efficiency, Metro Connection has begun to see an increase in ridership trends. Not only has the agency adapted to this increase, but has done so with fewer vehicles on the road.
Impact #3	Decreased vehicle revenue hours by 27%. By implementing an intuitive scheduling process and increasing the amount of hours each driver spends on the road, Metro Connection enabled its drivers to increase route efficiency, resulting in a reduction in idling time and total vehicle revenue hours.

Impact #1

Reduced vehicle usage by 25% by optimizing the scheduling process and increasing trip efficiency. Transitioning from creating schedules around employee needs to service needs, Metro Connection was able to reduce the number of drivers on the road at any given time while increasing the driving hours per driver. In addition, the reduction in vehicle usage facilitated a $50,000 reduction in driver salaries as well as a significant reduction in vehicle maintenance costs.

Impact #2

Increased hourly ridership by 43%, from 2.08 to 2.98. With a standardized scheduling process and an increase in trip efficiency, Metro Connection has begun to see an increase in ridership trends. Not only has the agency adapted to this increase, but has done so with fewer vehicles on the road.

Impact #3

Decreased vehicle revenue hours by 27%. By implementing an intuitive scheduling process and increasing the amount of hours each driver spends on the road, Metro Connection enabled its drivers to increase route efficiency, resulting in a reduction in idling time and total vehicle revenue hours.

Benefit #1	Reduced vehicle usage by 25%
Benefit #2	Increased hourly ridership by 43%
Benefit #3	Decreased vehicle revenue hours by 27%

Benefit #1

Reduced vehicle usage by 25%

Benefit #2

Increased hourly ridership by 43%

Benefit #3

Decreased vehicle revenue hours by 27%

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Overview

Shoreline Metro's Transformation with Ecolane DRT Scheduling and Dispatch Software

Operational Impact

Quantitative Benefit