ECI Software Solutions Case Studies Shoptech helps Roberts Precision Machine overcome IT disaster

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	Shoptech helps Roberts Precision Machine overcome IT disaster ECI Software Solutions

Shoptech helps Roberts Precision Machine overcome IT disaster

ECI Software Solutions

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Equipment & Machinery
Applicable Functions	Discrete Manufacturing
Use Cases	Manufacturing System Automation
Services	Data Science Services System Integration
Challenge	Roberts Precision Machine, a precision manufacturing company based in Monroe, Washington, faced a severe IT crisis when their server crashed. This crash led to the deletion of nearly a decade's worth of critical data in their ERP system. The lost data included invoices, orders, part information, and costing data. The company was unsure if any of the information could be recovered. If a solution couldn't be found, Roberts Precision faced the daunting task of manually inputting the data back into its system. This would involve digging up old invoices and purchase orders, hunting through emails with customers and suppliers, and then inputting all of that information - by hand - back into the ERP. It would be an effort that would take months and likely still wouldn’t provide a complete picture. Read More
About Customer	Roberts Precision Machine is a precision manufacturing company based in Monroe, Washington. They have been using E2’s shop system, a product of Shoptech, for nearly 10 years. The company faced a severe IT crisis when their server crashed, leading to the deletion of nearly a decade's worth of critical data in their ERP system. The lost data included invoices, orders, part information, and costing data. The company was unsure if any of the information could be recovered and faced the daunting task of manually inputting the data back into its system. Read More
Solution	Roberts Precision Machine reached out to Shoptech for help. Shoptech was able to restore all of the lost information back into the E2 system. Rob, the general manager at Roberts, worked with Shoptech service reps in Las Vegas, Cincinnati, and Connecticut to get the job done. All of the reps understood the urgency and gravity of the situation and worked diligently to restore the data. The recent incident has only reinforced Rob's faith in E2. He has been recommending Shoptech and E2 to other shop managers and continues to do so after this incident. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Equipment & Machinery

Applicable Functions

Discrete Manufacturing

Use Cases

Manufacturing System Automation

Services

Data Science Services

System Integration

Challenge

Roberts Precision Machine, a precision manufacturing company based in Monroe, Washington, faced a severe IT crisis when their server crashed. This crash led to the deletion of nearly a decade's worth of critical data in their ERP system. The lost data included invoices, orders, part information, and costing data. The company was unsure if any of the information could be recovered. If a solution couldn't be found, Roberts Precision faced the daunting task of manually inputting the data back into its system. This would involve digging up old invoices and purchase orders, hunting through emails with customers and suppliers, and then inputting all of that information - by hand - back into the ERP. It would be an effort that would take months and likely still wouldn’t provide a complete picture.

About Customer

Roberts Precision Machine is a precision manufacturing company based in Monroe, Washington. They have been using E2’s shop system, a product of Shoptech, for nearly 10 years. The company faced a severe IT crisis when their server crashed, leading to the deletion of nearly a decade's worth of critical data in their ERP system. The lost data included invoices, orders, part information, and costing data. The company was unsure if any of the information could be recovered and faced the daunting task of manually inputting the data back into its system.

Solution

Roberts Precision Machine reached out to Shoptech for help. Shoptech was able to restore all of the lost information back into the E2 system. Rob, the general manager at Roberts, worked with Shoptech service reps in Las Vegas, Cincinnati, and Connecticut to get the job done. All of the reps understood the urgency and gravity of the situation and worked diligently to restore the data. The recent incident has only reinforced Rob's faith in E2. He has been recommending Shoptech and E2 to other shop managers and continues to do so after this incident.

Impact #1	Shoptech was able to restore all of the lost information back into the E2 system, saving Roberts Precision Machine from the daunting task of manually inputting the data back into its system.
Impact #2	The incident reinforced the faith of the general manager at Roberts in E2 and he continues to recommend Shoptech and E2 to other shop managers.

Impact #1

Shoptech was able to restore all of the lost information back into the E2 system, saving Roberts Precision Machine from the daunting task of manually inputting the data back into its system.

Impact #2

The incident reinforced the faith of the general manager at Roberts in E2 and he continues to recommend Shoptech and E2 to other shop managers.

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Overview

Shoptech helps Roberts Precision Machine overcome IT disaster

Operational Impact