Case Studies Shopping Saves Syngenta $1.7m Every Year

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	Shopping Saves Syngenta $1.7m Every Year

Shopping Saves Syngenta $1.7m Every Year

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Agriculture
Applicable Functions	Business Operation Facility Management
Use Cases	Process Control & Optimization Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Syngenta faced a significant challenge in managing over 250 applications across its business, both licensed and in-house developed. The company needed an automated process that would allow desk-based and mobile workers to select and download the applications they needed without involving highly experienced technical administrators. The manual process of handling software requests through the IT helpdesk was time-consuming and inefficient, leading to delays and frustration among users. The central administration team was overwhelmed with an average of 3,700 requests per month, each costing approximately $40, resulting in substantial operational costs. Read More
About Customer	Syngenta is a global company with 27,000 employees spread across 150 sites in 90 countries. The company is dedicated to bringing plant potential to life through world-class science, global reach, and a commitment to its customers. Syngenta focuses on increasing crop productivity, protecting the environment, and improving health and quality of life. The company operates in various divisions, including Seeds and Crop Protection, each with specific software needs. Syngenta's decentralized IT administration and empowered local service management aim to streamline operations and enhance user satisfaction. Read More
Solution	Syngenta implemented 'Shopping,' a self-service portal that allows desk-based and mobile workers to find, order, and download the software they need directly to their desktops. This solution eliminated the need for IT helpdesk involvement in simple software requests, putting users in control of their software needs. The portal also automated the approval process, generating requests to Site Service Managers or department heads where necessary. By decentralizing the software request process, Syngenta enabled faster decision-making and reduced delays in software availability. The solution was designed to cater to the specific needs of different divisions, such as Seeds and Crop Protection, allowing service managers to manage software requests locally. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Agriculture

Applicable Functions

Business Operation

Facility Management

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Syngenta faced a significant challenge in managing over 250 applications across its business, both licensed and in-house developed. The company needed an automated process that would allow desk-based and mobile workers to select and download the applications they needed without involving highly experienced technical administrators. The manual process of handling software requests through the IT helpdesk was time-consuming and inefficient, leading to delays and frustration among users. The central administration team was overwhelmed with an average of 3,700 requests per month, each costing approximately $40, resulting in substantial operational costs.

About Customer

Syngenta is a global company with 27,000 employees spread across 150 sites in 90 countries. The company is dedicated to bringing plant potential to life through world-class science, global reach, and a commitment to its customers. Syngenta focuses on increasing crop productivity, protecting the environment, and improving health and quality of life. The company operates in various divisions, including Seeds and Crop Protection, each with specific software needs. Syngenta's decentralized IT administration and empowered local service management aim to streamline operations and enhance user satisfaction.

Solution

Syngenta implemented 'Shopping,' a self-service portal that allows desk-based and mobile workers to find, order, and download the software they need directly to their desktops. This solution eliminated the need for IT helpdesk involvement in simple software requests, putting users in control of their software needs. The portal also automated the approval process, generating requests to Site Service Managers or department heads where necessary. By decentralizing the software request process, Syngenta enabled faster decision-making and reduced delays in software availability. The solution was designed to cater to the specific needs of different divisions, such as Seeds and Crop Protection, allowing service managers to manage software requests locally.

Impact #1	The implementation of Shopping has significantly reduced the time required for users to download and use software, enhancing overall productivity.
Impact #2	The decentralized approach has empowered local service managers, leading to faster and better decision-making.
Impact #3	Users have provided very positive feedback, appreciating the ease and speed of the new process.

Impact #1

The implementation of Shopping has significantly reduced the time required for users to download and use software, enhancing overall productivity.

Impact #2

The decentralized approach has empowered local service managers, leading to faster and better decision-making.

Impact #3

Users have provided very positive feedback, appreciating the ease and speed of the new process.

Benefit #1	Saves an average of $40 per software request.
Benefit #2	Handles 3,700 requests per month, saving approximately $148,000 monthly.
Benefit #3	Annual savings amount to $1,776,000.

Benefit #1

Saves an average of $40 per software request.

Benefit #2

Handles 3,700 requests per month, saving approximately $148,000 monthly.

Benefit #3

Annual savings amount to $1,776,000.

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Overview

Shopping Saves Syngenta $1.7m Every Year

Operational Impact

Quantitative Benefit