Shearwater Health accelerates hiring from its referral programs by 261% using talkpush

The team was experiencing a low conversion of referrals. There were two factors behind this. First, the recruitment team was made up of 5 recruiters who did everything from sourcing, call-outs, interviews, and everything in between. The team didn’t have enough bandwidth to get back to every candidate within 24 hours of their application. This slow response time caused many candidates to drop off and seek opportunities elsewhere. Second, candidates coming from referrals were asked to go through the same recruitment stream as general applicants. Recruiters would have in hand the name of these referrals in advance but would have to wait for them to turn in their applications through the website. This meant that the team had little control over the situation and that candidates got to decide when they would apply - if they would apply. Previously, the team collected referral through email, validating each referral one by one and checking for duplicate applications. Having all of the candidate information from referrals and other sources in Talkpush meant that recruiters could immediately identify the original source for each candidate and avoid conflicts in channel attribution.

Shearwater Health is a clinical process outsourcing company that hires hundreds of healthcare professionals. They specialize in providing healthcare staffing solutions and have a significant focus on improving their recruitment processes. The company faced challenges in efficiently managing their referral programs and sought to enhance their hiring performance. With a dedicated team of recruiters, Shearwater Health aimed to streamline their recruitment process and improve the conversion rates of referrals. By leveraging technology and innovative solutions, they aimed to address the bottlenecks in their recruitment workflow and ensure a seamless experience for both candidates and recruiters.