Software AG Case Studies Setting a New Pace for Increased Competitive Advantage

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	Setting a New Pace for Increased Competitive Advantage Software AG

Setting a New Pace for Increased Competitive Advantage

Software AG

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Process Control & Optimization Supply Chain Visibility Predictive Maintenance
Services	System Integration Software Design & Engineering Services
Challenge	Fujitsu Technology Solutions, a leading European IT infrastructure provider, was experiencing rapid growth in its service business. However, the company's 20-year-old proprietary service middleware was unable to keep up with its evolving business needs. Fujitsu required a solution that would offer greater flexibility for user interfaces, facilitate improvements in its 24/7 support, enable faster on-boarding of customers, and increase cost efficiencies. The solution also needed to ensure continuous availability throughout the transition process due to demanding Service Level Agreements (SLAs) and high penalties. Read More
About Customer	Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence that spans Europe, the Middle East, Africa, and India. The company offers a full portfolio of IT products, solutions, and services, ranging from clients to data center solutions, managed infrastructure services, and Infrastructure-as-a-Service (IaaS). Headquartered in Munich, Germany, Fujitsu Technology Solutions employs more than 13,000 people and is part of the global Fujitsu Group, a leader in information and communication technology. The company is experiencing high, rapid growth in its service business, which has brought about complex business requirements, including global operations, increased customer expectations, demand for global expertise with local responsiveness, and a greater degree of solution integration. Read More
Solution	Fujitsu Technology Solutions expanded its investment in Software AG’s webMethods technology, moving to a single strategic Enterprise Application Integration (EAI) platform for all B2B areas (service, sales, and suppliers). This simplified operations and reduced costs. The solution represented a major milestone in providing continuous premium customer support. More than 17 systems, ranging from custom solutions to SAP, were integrated. By abstracting the customer interfaces from these systems, Fujitsu gained the freedom to gradually replace and modernize its internal support system landscape without compromising business continuity. The project was completed on time and within budget. Immediately, more than 70 customers were on-boarded at 30 percent less effort than before. The system scales without issue, handling 7 million documents a month. With its partner management functionality, webMethods Trading Networks also plays a central role in the solution; 300 of the company’s external partners have already been connected. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Process Control & Optimization

Supply Chain Visibility

Predictive Maintenance

Services

System Integration

Software Design & Engineering Services

Challenge

Fujitsu Technology Solutions, a leading European IT infrastructure provider, was experiencing rapid growth in its service business. However, the company's 20-year-old proprietary service middleware was unable to keep up with its evolving business needs. Fujitsu required a solution that would offer greater flexibility for user interfaces, facilitate improvements in its 24/7 support, enable faster on-boarding of customers, and increase cost efficiencies. The solution also needed to ensure continuous availability throughout the transition process due to demanding Service Level Agreements (SLAs) and high penalties.

About Customer

Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence that spans Europe, the Middle East, Africa, and India. The company offers a full portfolio of IT products, solutions, and services, ranging from clients to data center solutions, managed infrastructure services, and Infrastructure-as-a-Service (IaaS). Headquartered in Munich, Germany, Fujitsu Technology Solutions employs more than 13,000 people and is part of the global Fujitsu Group, a leader in information and communication technology. The company is experiencing high, rapid growth in its service business, which has brought about complex business requirements, including global operations, increased customer expectations, demand for global expertise with local responsiveness, and a greater degree of solution integration.

Solution

Fujitsu Technology Solutions expanded its investment in Software AG’s webMethods technology, moving to a single strategic Enterprise Application Integration (EAI) platform for all B2B areas (service, sales, and suppliers). This simplified operations and reduced costs. The solution represented a major milestone in providing continuous premium customer support. More than 17 systems, ranging from custom solutions to SAP, were integrated. By abstracting the customer interfaces from these systems, Fujitsu gained the freedom to gradually replace and modernize its internal support system landscape without compromising business continuity. The project was completed on time and within budget. Immediately, more than 70 customers were on-boarded at 30 percent less effort than before. The system scales without issue, handling 7 million documents a month. With its partner management functionality, webMethods Trading Networks also plays a central role in the solution; 300 of the company’s external partners have already been connected.

Impact #1	Reduced implementation and architectural complexities using the standardized webMethods interface and ESB mapping capabilities
Impact #2	Increased flexibility with customer interfaces through extended interface capabilities and a flexible generic data format
Impact #3	Reduced future development efforts required by re-using standard interfaces and architectural modernization

Impact #1

Reduced implementation and architectural complexities using the standardized webMethods interface and ESB mapping capabilities

Impact #2

Increased flexibility with customer interfaces through extended interface capabilities and a flexible generic data format

Impact #3

Reduced future development efforts required by re-using standard interfaces and architectural modernization

Benefit #1	Customers on-boarded at 30 percent less effort
Benefit #2	The system currently handles 7 million documents a month
Benefit #3	More than 300 partners and 17 different systems quickly connected

Benefit #1

Customers on-boarded at 30 percent less effort

Benefit #2

The system currently handles 7 million documents a month

Benefit #3

More than 300 partners and 17 different systems quickly connected

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Overview

Setting a New Pace for Increased Competitive Advantage

Operational Impact

Quantitative Benefit