Serving a Rapidly Growing Consumer Base on Web and Mobile

HUK-COBURG was undergoing a digital transformation initiative to leverage technology to give them a competitive advantage. The initiative entailed improving customer satisfaction as well as reducing the cost of maintaining the data infrastructure. They also needed a better way to improve system reliability, as they expect to run 24x7 systems. The business teams required an upgrade to the data flows and processes, so it was up to the architecture team to propose new solutions to meet the business teams’ needs.\n\nIn one part of their infrastructure, they were reading telematics data to calculate insurance premiums for their customers. But data accesses to the mainframe were costly due to the complicated path in which the data was routed. Access required going through multiple firewalls and validation systems. In addition, there were times that the connection was unavailable, which hampered their ability to serve their customers. Their new premium pricing initiative, which relied on the telematics data, continued to grow rapidly since they were moving many existing customers to that pricing program. They anticipated tripling the customer count to the hundreds of thousands, so the current latency and unavailability would soon become huge problems.\n\nThey knew they would save a significant amount of time and cost if they could cache some of the data retrieved from the mainframe. They also knew this could represent a resiliency pattern where the required data would always be available in the cache even if the connection to the mainframe was unavailable.

HUK-COBURG is Germany’s largest motor vehicle insurance company for private households, with around 12 million customers. It is based in Coburg, Germany, and has over 10,000 employees. It offers vehicle, liability, accident, household, home, life, legal protection, and private health insurance.\n\nTheir IT department has about 800 employees, divided among three main teams: operations, development and architecture, and company organization. These teams are responsible for building software solutions that help the company drive business initiatives. Some projects include their public-facing websites, mobile apps, and their insurance premium calculator. The latter use case gathers data from transponders in vehicles to track data like velocity so that the company can calculate premiums based on safe driving.