GPS Insight Case Studies ServiceMaster of the Valley Utilizes Geotab Telematics for Vehicle Security

Edit This Case Study Record

	ServiceMaster of the Valley Utilizes Geotab Telematics for Vehicle Security GPS Insight

ServiceMaster of the Valley Utilizes Geotab Telematics for Vehicle Security

GPS Insight

Applicable Industries	Professional Service
Applicable Functions	Logistics & Transportation
Use Cases	Geofencing Vehicle Telematics
Services	System Integration
Challenge	ServiceMaster of the Valley, a commercial and residential carpet, furniture, and insurable loss cleaning company based in Kentville, Nova Scotia, faced a significant challenge when one of their trucks was stolen. The vehicle was eventually recovered, but it had been damaged and there were no security measures in place to prevent such an incident from happening again. This incident prompted Harry Harmes, the franchise owner, to look into telematics software as a solution to this problem. Several telematics companies approached Harmes, but he chose Geotab because they are a Canadian company and they offered the most seamless and streamlined installation process. Read More
About Customer	ServiceMaster of the Valley is a franchise of ServiceMaster, a commercial and residential carpet, furniture, and insurable loss cleaning company. The franchise is based in Kentville, Nova Scotia and is owned by Harry Harmes. The company operates a fleet of four vehicles, including cars, vans, and half-ton trucks. The company faced a significant challenge when one of their trucks was stolen, prompting the owner to look into telematics software as a solution to prevent such incidents in the future. Read More
Solution	ServiceMaster of the Valley chose Geotab's telematics software as a solution to their vehicle security problem. The software allows the company to know where their vehicles are at any point throughout the day, providing peace of mind and ensuring that vehicles are where they are supposed to be. In addition to tracking vehicle locations, the software also allows the company to monitor driver behavior, such as speeding. This has enabled the company to address issues of speeding with drivers, even if they claim otherwise. The company has also used the software to resolve customer disputes about what time the truck arrived for service or for jobs that were billed by the hour. Read More Log in to view content
Contents

Applicable Industries

Professional Service

Applicable Functions

Logistics & Transportation

Use Cases

Geofencing

Vehicle Telematics

Services

System Integration

Challenge

ServiceMaster of the Valley, a commercial and residential carpet, furniture, and insurable loss cleaning company based in Kentville, Nova Scotia, faced a significant challenge when one of their trucks was stolen. The vehicle was eventually recovered, but it had been damaged and there were no security measures in place to prevent such an incident from happening again. This incident prompted Harry Harmes, the franchise owner, to look into telematics software as a solution to this problem. Several telematics companies approached Harmes, but he chose Geotab because they are a Canadian company and they offered the most seamless and streamlined installation process.

About Customer

ServiceMaster of the Valley is a franchise of ServiceMaster, a commercial and residential carpet, furniture, and insurable loss cleaning company. The franchise is based in Kentville, Nova Scotia and is owned by Harry Harmes. The company operates a fleet of four vehicles, including cars, vans, and half-ton trucks. The company faced a significant challenge when one of their trucks was stolen, prompting the owner to look into telematics software as a solution to prevent such incidents in the future.

Solution

ServiceMaster of the Valley chose Geotab's telematics software as a solution to their vehicle security problem. The software allows the company to know where their vehicles are at any point throughout the day, providing peace of mind and ensuring that vehicles are where they are supposed to be. In addition to tracking vehicle locations, the software also allows the company to monitor driver behavior, such as speeding. This has enabled the company to address issues of speeding with drivers, even if they claim otherwise. The company has also used the software to resolve customer disputes about what time the truck arrived for service or for jobs that were billed by the hour.

Impact #1	The company has been able to easily resolve disputes from customers about what time the truck arrived for service or for jobs that were billed by the hour.
Impact #2	The company is able to monitor driver behavior such as speeding and address issues with drivers.
Impact #3	The company has peace of mind knowing where their vehicles are at any point throughout the day.

Impact #1

The company has been able to easily resolve disputes from customers about what time the truck arrived for service or for jobs that were billed by the hour.

Impact #2

The company is able to monitor driver behavior such as speeding and address issues with drivers.

Impact #3

The company has peace of mind knowing where their vehicles are at any point throughout the day.

Download PDF Version

Overview

ServiceMaster of the Valley Utilizes Geotab Telematics for Vehicle Security

Operational Impact