GoodData Case Studies ServiceChannel Fixes an Entire Industry With Analytical Insight

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	ServiceChannel Fixes an Entire Industry With Analytical Insight GoodData

ServiceChannel Fixes an Entire Industry With Analytical Insight

GoodData

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Buildings Construction & Infrastructure
Applicable Functions	Facility Management Procurement
Use Cases	Predictive Maintenance Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	ServiceChannel operates a SaaS platform for facilities management, helping businesses manage everything from finding qualified contractors to managing labor and supplies, straight through to final payment. However, the company wanted to provide more value to its customers by offering advanced analytics and benchmark results to help optimize their businesses. They also wanted to provide insights to external contractors to help them win more business. Read More
About Customer	ServiceChannel is a company that operates a single SaaS platform for facilities management. The platform is used to source, procure, manage, and pay for maintenance services from commercial contractors. The complete source-to-settle solution combines both web and mobile-based work order management of everything from finding qualified contractors to managing labor and supplies, straight through to final payment. More than 200 global brands use the ServiceChannel Service Automation platform to manage more than 100,000 external locations. Read More
Solution	ServiceChannel partnered with GoodData to enrich its platform with scorecards and dashboards that track contractor performance and deliver cost clarity across the entire enterprise. This enables facilities managers, finance/procurement professionals, and senior management worldwide to better understand their operations, reduce costs, and improve efficiencies. Additionally, it enables external contractors to win more business by leveraging the insights they receive from the Contractor Scorecard. ServiceChannel is also exploring the use of weather data and prescriptive analytics to further empower its clients. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Buildings

Construction & Infrastructure

Applicable Functions

Facility Management

Procurement

Use Cases

Predictive Maintenance

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

ServiceChannel operates a SaaS platform for facilities management, helping businesses manage everything from finding qualified contractors to managing labor and supplies, straight through to final payment. However, the company wanted to provide more value to its customers by offering advanced analytics and benchmark results to help optimize their businesses. They also wanted to provide insights to external contractors to help them win more business.

About Customer

ServiceChannel is a company that operates a single SaaS platform for facilities management. The platform is used to source, procure, manage, and pay for maintenance services from commercial contractors. The complete source-to-settle solution combines both web and mobile-based work order management of everything from finding qualified contractors to managing labor and supplies, straight through to final payment. More than 200 global brands use the ServiceChannel Service Automation platform to manage more than 100,000 external locations.

Solution

ServiceChannel partnered with GoodData to enrich its platform with scorecards and dashboards that track contractor performance and deliver cost clarity across the entire enterprise. This enables facilities managers, finance/procurement professionals, and senior management worldwide to better understand their operations, reduce costs, and improve efficiencies. Additionally, it enables external contractors to win more business by leveraging the insights they receive from the Contractor Scorecard. ServiceChannel is also exploring the use of weather data and prescriptive analytics to further empower its clients.

Impact #1	Seamlessly integrated actionable insights into the ServiceChannel platform
Impact #2	Provided facilities managers, finance/procurement professionals, and senior management with better understanding of their operations
Impact #3	Enabled external contractors to win more business by leveraging insights from the Contractor Scorecard

Impact #1

Seamlessly integrated actionable insights into the ServiceChannel platform

Impact #2

Provided facilities managers, finance/procurement professionals, and senior management with better understanding of their operations

Impact #3

Enabled external contractors to win more business by leveraging insights from the Contractor Scorecard

Benefit #1	80% of Plus and Enterprise customers use the insights daily
Benefit #2	The insights have become the #1 reason customers upgrade their ServiceChannel subscription

Benefit #1

80% of Plus and Enterprise customers use the insights daily

Benefit #2

The insights have become the #1 reason customers upgrade their ServiceChannel subscription

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Overview

ServiceChannel Fixes an Entire Industry With Analytical Insight

Operational Impact

Quantitative Benefit