NETSCOUT
Case Studies
Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services
Overview
Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality ServicesNETSCOUT |
Application Infrastructure & Middleware - API Integration & Management | |
Finance & Insurance | |
Sales & Marketing Business Operation | |
Predictive Quality Analytics | |
System Integration Testing & Certification | |
Operational Impact
IT team able to effectively monitor and proactively diagnose network issues | |
Achieve lower MTTR when diagnosing network or customer experience issues | |
Ensure high quality customer experience and take advantage of greater number of revenue opportunities | |
Quantitative Benefit
Expected to save as much as $100,000 per month | |
Enabling outbound dialers to generate 16 times the number of calls with potential mortgage and refinance customers | |