Metapack Case Studies Serious Competitive Advantage Through a Delivery Locker Solution

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	Serious Competitive Advantage Through a Delivery Locker Solution Metapack

Serious Competitive Advantage Through a Delivery Locker Solution

Metapack

Technology Category	Functional Applications - Warehouse Management Systems (WMS) Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	figleaves.com, a luxury lingerie and clothing retailer, was facing challenges in improving customer satisfaction and expanding its range of delivery options. The company's in-house warehouse management system was integrated with two carriers, both offering next-day service and a more economical three- to five-day delivery option. However, customer feedback revealed that users wanted a wider range of delivery options, as well as improved online tracking. Introducing extra services would mean that each new carrier would need to be integrated separately into both the figleaves.com front end and the company’s back office system, which would incur significant costs and have an impact on time and resource. The company's goal was to find a way to introduce a greater choice of delivery options with minimal administrative burden. Read More
About Customer	figleaves.com is a luxury lingerie and clothing retailer established in 1988. The company is headquartered in Hertfordshire, UK. The company's mission is to deliver 'everyday luxury for every body', offering a great range of products across lingerie, swimwear, clothing, nightwear and menswear from over 200 brands. The company's website receives 1.2 million visitors each month. The company's in-house warehouse management system was fully integrated with two carriers, both of which offered next-day service as well as a more economical three- to five-day delivery option. Read More
Solution	figleaves.com implemented MetaPack’s home delivery software to easily add a platform of dynamic delivery options to the website. The company also took advantage of a unique delivery solution created through the integration of MetaPack with ByBox, a drop box solution that gives online retailers a real competitive advantage. ByBox maintains a network of secure lockers at designated sites throughout the UK, so customers enjoy the freedom of collecting goods at a time and place convenient to them, up to 36 hours after they receive a notification email. Now figleaves.com uses MetaPack as a 'black box', harnessing the intelligence of the delivery management software behind the screens of its own warehouse management system. A simple interface connects the figleaves.com front end to MetaPack, feeding real-time information through an API so that the customer instantly obtains correct information on what services and ByBox locations are available. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

figleaves.com, a luxury lingerie and clothing retailer, was facing challenges in improving customer satisfaction and expanding its range of delivery options. The company's in-house warehouse management system was integrated with two carriers, both offering next-day service and a more economical three- to five-day delivery option. However, customer feedback revealed that users wanted a wider range of delivery options, as well as improved online tracking. Introducing extra services would mean that each new carrier would need to be integrated separately into both the figleaves.com front end and the company’s back office system, which would incur significant costs and have an impact on time and resource. The company's goal was to find a way to introduce a greater choice of delivery options with minimal administrative burden.

About Customer

figleaves.com is a luxury lingerie and clothing retailer established in 1988. The company is headquartered in Hertfordshire, UK. The company's mission is to deliver 'everyday luxury for every body', offering a great range of products across lingerie, swimwear, clothing, nightwear and menswear from over 200 brands. The company's website receives 1.2 million visitors each month. The company's in-house warehouse management system was fully integrated with two carriers, both of which offered next-day service as well as a more economical three- to five-day delivery option.

Solution

figleaves.com implemented MetaPack’s home delivery software to easily add a platform of dynamic delivery options to the website. The company also took advantage of a unique delivery solution created through the integration of MetaPack with ByBox, a drop box solution that gives online retailers a real competitive advantage. ByBox maintains a network of secure lockers at designated sites throughout the UK, so customers enjoy the freedom of collecting goods at a time and place convenient to them, up to 36 hours after they receive a notification email. Now figleaves.com uses MetaPack as a 'black box', harnessing the intelligence of the delivery management software behind the screens of its own warehouse management system. A simple interface connects the figleaves.com front end to MetaPack, feeding real-time information through an API so that the customer instantly obtains correct information on what services and ByBox locations are available.

Impact #1	Thanks to the MetaPack platform, figleaves.com now has access to all the major carriers operating in the UK without the need for further integrations at additional cost.
Impact #2	The role of the despatch team is much easier than ever before.
Impact #3	Because users receive real-time information on delivery options, customer experience has improved.

Impact #1

Thanks to the MetaPack platform, figleaves.com now has access to all the major carriers operating in the UK without the need for further integrations at additional cost.

Impact #2

The role of the despatch team is much easier than ever before.

Impact #3

Because users receive real-time information on delivery options, customer experience has improved.

Benefit #1	Achieved dramatic uptake of locker service
Benefit #2	Improved user experience for 1.2 million monthly website visitors

Benefit #1

Achieved dramatic uptake of locker service

Benefit #2

Improved user experience for 1.2 million monthly website visitors

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Overview

Serious Competitive Advantage Through a Delivery Locker Solution

Operational Impact

Quantitative Benefit