Intelepeer Case Studies Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period

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	Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period Intelepeer

Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period

Intelepeer

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Public Transportation Management Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Secure Transportation, a transportation provider for a major healthcare organization, was experiencing a 400% growth spurt and needed to quickly expand their call capacity. Their two call centers, based on a traditional PRI circuit with 23 channels, were struggling to keep up with the company's rapid growth. When a new client's estimate of 100 calls per day turned out to be closer to 2200 calls per day, Secure Transportation needed a new solution, quickly. Traditional carriers offered an extended time frame of 20-45 days to provide the 200+ SIP trunks they needed, which was unacceptable for Secure Transportation. Read More
About Customer	Secure Transportation is a transportation provider for a major healthcare organization. They operate two call centers based on a traditional PRI circuit with 23 channels. The company was undergoing a rapid growth spurt, with a new client's estimate of 100 calls per day turning out to be closer to 2200 calls per day. This led to a need for a quick expansion of their call capacity. The company was looking for a provider who could enhance their existing infrastructure and expand call capacity to new locations within a tight timeline. Read More
Solution	Secure Transportation turned to IntelePeer, a trusted partner recommended by Symmetry Associates. IntelePeer promised to get them up and running 80% faster than timelines proposed by other carriers, providing the scalability and flexibility Secure Transportation was looking for. When capacity issues developed at a second Secure Transportation call center, IntelePeer was able to provide the technical support and services needed to meet demand there too. They turned up new trunks in four days, an experience that left Secure Transportation pleasantly surprised. The simplicity of IntelePeer’s online portal made it easy for Secure Transportation to create overflow, add call paths, IDs, and toll-free numbers on their own. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Public Transportation Management

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Secure Transportation, a transportation provider for a major healthcare organization, was experiencing a 400% growth spurt and needed to quickly expand their call capacity. Their two call centers, based on a traditional PRI circuit with 23 channels, were struggling to keep up with the company's rapid growth. When a new client's estimate of 100 calls per day turned out to be closer to 2200 calls per day, Secure Transportation needed a new solution, quickly. Traditional carriers offered an extended time frame of 20-45 days to provide the 200+ SIP trunks they needed, which was unacceptable for Secure Transportation.

About Customer

Secure Transportation is a transportation provider for a major healthcare organization. They operate two call centers based on a traditional PRI circuit with 23 channels. The company was undergoing a rapid growth spurt, with a new client's estimate of 100 calls per day turning out to be closer to 2200 calls per day. This led to a need for a quick expansion of their call capacity. The company was looking for a provider who could enhance their existing infrastructure and expand call capacity to new locations within a tight timeline.

Solution

Secure Transportation turned to IntelePeer, a trusted partner recommended by Symmetry Associates. IntelePeer promised to get them up and running 80% faster than timelines proposed by other carriers, providing the scalability and flexibility Secure Transportation was looking for. When capacity issues developed at a second Secure Transportation call center, IntelePeer was able to provide the technical support and services needed to meet demand there too. They turned up new trunks in four days, an experience that left Secure Transportation pleasantly surprised. The simplicity of IntelePeer’s online portal made it easy for Secure Transportation to create overflow, add call paths, IDs, and toll-free numbers on their own.

Impact #1	Secure Transportation was able to handle large call volumes with ease.
Impact #2	The company was able to create overflow, add call paths, IDs, and toll-free numbers on their own using IntelePeer’s online portal.
Impact #3	IntelePeer’s geographically diverse disaster recovery solution made life at Secure Transportation a little easier.

Impact #1

Secure Transportation was able to handle large call volumes with ease.

Impact #2

The company was able to create overflow, add call paths, IDs, and toll-free numbers on their own using IntelePeer’s online portal.

Impact #3

IntelePeer’s geographically diverse disaster recovery solution made life at Secure Transportation a little easier.

Benefit #1	IntelePeer turned up 200+ SIP trunks in just four days.
Benefit #2	Secure Transportation was up and running 80% faster than timelines proposed by other carriers.

Benefit #1

IntelePeer turned up 200+ SIP trunks in just four days.

Benefit #2

Secure Transportation was up and running 80% faster than timelines proposed by other carriers.

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Overview

Secure Transportation Turns to IntelePeer to Quickly Expand Call Capacity During 400% Growth Period

Operational Impact

Quantitative Benefit