RingCentral Case Studies SEA Media's Growth Acceleration with RingCentral Glip

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	SEA Media's Growth Acceleration with RingCentral Glip RingCentral

SEA Media's Growth Acceleration with RingCentral Glip

RingCentral

Technology Category	Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices Networks & Connectivity - 5G
Applicable Industries	Cement Equipment & Machinery
Applicable Functions	Sales & Marketing
Use Cases	Real-Time Location System (RTLS) Track & Trace of Assets
Services	System Integration
Challenge	SEA Media, a social media marketing firm, was on the brink of a significant growth phase in mid-2015. The CEO, Sara Moore, was keen on positioning the company for this growth and ensuring it could handle the influx of business. However, she found herself micromanaging too much, a practice she realized would soon become unsustainable. The company needed a solution that would keep all team members, who were distributed across various locations, in close communication and aware of each other's tasks. The firm also needed to make its processes more disciplined to ensure all tasks were completed without fail, and the quality of work remained impressive to clients. Before choosing RingCentral Glip, Moore considered several other team messaging and collaboration tools. Read More
About Customer	SEA Media is a social media marketing firm founded in 2013 by Sara Moore. The company provides small business customers with a full range of digital services, including web design, SEO, and online advertising. However, SEA Media's specialty lies in helping its clients attract customers and build relationships on social networks. The company uses its proven social media sales process, C.L.U.E.™, to help clients build relationships, create engagement, and spark conversations on key social media platforms. SEA Media also serves as a vendor to larger digital agencies that value its disciplined process for social marketing, sales, and customer engagement. The company is a distributed organization with team members working from home offices in various locations. Read More
Solution	SEA Media chose RingCentral Glip as it provided more of the team productivity features needed in one package. Glip offered an efficient alternative to email communication, organizing all important work messages and shared files into focused team conversations. It also allowed for real-time connection through Glip Video Chat, which facilitated face-to-face meetings and screen sharing among the distributed team. Glip made creating tasks and events on the team calendar as easy as sending a message. Moore also organized her project teams and mapped processes into Glip to maximize its value. Tasks for clients were color-coded for easy tracking. Guest accounts were provided to clients to facilitate collaboration. Glip's Zapier integration was used for automated notifications based on events in other cloud services. The Glip Notes tool was used for sharing and inviting feedback on documents, and the Glip interactive viewer for images was used for marking up images. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices

Networks & Connectivity - 5G

Applicable Industries

Cement

Equipment & Machinery

Applicable Functions

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Track & Trace of Assets

Services

System Integration

Challenge

SEA Media, a social media marketing firm, was on the brink of a significant growth phase in mid-2015. The CEO, Sara Moore, was keen on positioning the company for this growth and ensuring it could handle the influx of business. However, she found herself micromanaging too much, a practice she realized would soon become unsustainable. The company needed a solution that would keep all team members, who were distributed across various locations, in close communication and aware of each other's tasks. The firm also needed to make its processes more disciplined to ensure all tasks were completed without fail, and the quality of work remained impressive to clients. Before choosing RingCentral Glip, Moore considered several other team messaging and collaboration tools.

About Customer

SEA Media is a social media marketing firm founded in 2013 by Sara Moore. The company provides small business customers with a full range of digital services, including web design, SEO, and online advertising. However, SEA Media's specialty lies in helping its clients attract customers and build relationships on social networks. The company uses its proven social media sales process, C.L.U.E.™, to help clients build relationships, create engagement, and spark conversations on key social media platforms. SEA Media also serves as a vendor to larger digital agencies that value its disciplined process for social marketing, sales, and customer engagement. The company is a distributed organization with team members working from home offices in various locations.

Solution

SEA Media chose RingCentral Glip as it provided more of the team productivity features needed in one package. Glip offered an efficient alternative to email communication, organizing all important work messages and shared files into focused team conversations. It also allowed for real-time connection through Glip Video Chat, which facilitated face-to-face meetings and screen sharing among the distributed team. Glip made creating tasks and events on the team calendar as easy as sending a message. Moore also organized her project teams and mapped processes into Glip to maximize its value. Tasks for clients were color-coded for easy tracking. Guest accounts were provided to clients to facilitate collaboration. Glip's Zapier integration was used for automated notifications based on events in other cloud services. The Glip Notes tool was used for sharing and inviting feedback on documents, and the Glip interactive viewer for images was used for marking up images.

Impact #1	The implementation of RingCentral Glip transformed SEA Media's operations, allowing the company to pursue bigger deals with confidence. The systematic process for getting work done gave the company the assurance that their system would not fail them. This confidence was also evident to their clients, leading to deals with bigger agencies. The foolproof, systemized workflow gave these agencies the confidence that SEA Media could take care of their clients, leading to exponential business growth. The team collaboration processes built around Glip were born out of necessity, but they helped the company organize the influx of business and stay on top of all the tasks needed to satisfy their customers. The CEO expressed that with this online tool to organize their work, there was nothing they couldn't do.

Impact #1

The implementation of RingCentral Glip transformed SEA Media's operations, allowing the company to pursue bigger deals with confidence. The systematic process for getting work done gave the company the assurance that their system would not fail them. This confidence was also evident to their clients, leading to deals with bigger agencies. The foolproof, systemized workflow gave these agencies the confidence that SEA Media could take care of their clients, leading to exponential business growth. The team collaboration processes built around Glip were born out of necessity, but they helped the company organize the influx of business and stay on top of all the tasks needed to satisfy their customers. The CEO expressed that with this online tool to organize their work, there was nothing they couldn't do.

Benefit #1	SEA Media projected a 267% revenue growth for 2016, compared to 75% in 2015.
Benefit #2	SEA Media was able to handle a larger influx of business, with the CEO confident of sealing bigger deals.
Benefit #3	SEA Media was able to manage a higher volume of sales, with the CEO mentioning the possibility of handling 60 sales in a month.

Benefit #1

SEA Media projected a 267% revenue growth for 2016, compared to 75% in 2015.

Benefit #2

SEA Media was able to handle a larger influx of business, with the CEO confident of sealing bigger deals.

Benefit #3

SEA Media was able to manage a higher volume of sales, with the CEO mentioning the possibility of handling 60 sales in a month.

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Overview

SEA Media's Growth Acceleration with RingCentral Glip

Operational Impact

Quantitative Benefit