Case Studies SCSI uses Control Center connectivity management to ensure the highest service reliability for their alarm monitoring network and security communications solutions.

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	SCSI uses Control Center connectivity management to ensure the highest service reliability for their alarm monitoring network and security communications solutions.

SCSI uses Control Center connectivity management to ensure the highest service reliability for their alarm monitoring network and security communications solutions.

Technology Category	Networks & Connectivity - Cellular Networks & Connectivity - Network Management & Analysis Software Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Security & Public Safety Telecommunications
Applicable Functions	Business Operation Field Services
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	SCSI, a leading provider of 3G/4G and M2M communication solutions for the electronic security sector in Australia and the APAC region, faced the challenge of managing tens of thousands of SIMs in their DirectWireless network. Ensuring reliable and efficient day-to-day operations was critical, especially for mission-critical security communications. The need for automated connectivity management was paramount to streamline operations, verify SIMs and network functions, and provide analytics, reporting, and billing support. Without an effective solution, SCSI risked higher operational costs and potential service disruptions, which could compromise their reputation and customer satisfaction. Read More
About Customer	Security Communication Solutions International (SCSI) is a prominent provider of 3G/4G and M2M communication solutions tailored for the electronic security sector. Operating primarily in Australia and the broader Asia-Pacific (APAC) region, SCSI is at the forefront of pioneering IoT solutions within the security industry. Their flagship offering, the DirectWireless cellular network, coupled with advanced wireless alarm monitoring technology, positions them as a leader in the market. SCSI's commitment to innovation and reliability has made them a trusted partner for numerous security service providers, ensuring seamless and secure communication channels for critical security operations. Read More
Solution	To address their connectivity management challenges, SCSI implemented Cisco Jasper's Control Center. This platform provided automated connectivity management for their extensive network of SIMs. The Control Center's APIs and automation capabilities allowed SCSI to streamline various operations, including verifying SIMs, monitoring network functions, and generating analytics and reports. Additionally, the platform offered robust billing support, ensuring accurate and efficient financial management. By leveraging Control Center, SCSI could maintain 24/7 visibility into network conditions and IoT device behavior, enabling remote diagnostics and ensuring the highest service reliability for their mission-critical security communications. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Cellular

Networks & Connectivity - Network Management & Analysis Software

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Security & Public Safety

Telecommunications

Applicable Functions

Business Operation

Field Services

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

SCSI, a leading provider of 3G/4G and M2M communication solutions for the electronic security sector in Australia and the APAC region, faced the challenge of managing tens of thousands of SIMs in their DirectWireless network. Ensuring reliable and efficient day-to-day operations was critical, especially for mission-critical security communications. The need for automated connectivity management was paramount to streamline operations, verify SIMs and network functions, and provide analytics, reporting, and billing support. Without an effective solution, SCSI risked higher operational costs and potential service disruptions, which could compromise their reputation and customer satisfaction.

About Customer

Security Communication Solutions International (SCSI) is a prominent provider of 3G/4G and M2M communication solutions tailored for the electronic security sector. Operating primarily in Australia and the broader Asia-Pacific (APAC) region, SCSI is at the forefront of pioneering IoT solutions within the security industry. Their flagship offering, the DirectWireless cellular network, coupled with advanced wireless alarm monitoring technology, positions them as a leader in the market. SCSI's commitment to innovation and reliability has made them a trusted partner for numerous security service providers, ensuring seamless and secure communication channels for critical security operations.

Solution

To address their connectivity management challenges, SCSI implemented Cisco Jasper's Control Center. This platform provided automated connectivity management for their extensive network of SIMs. The Control Center's APIs and automation capabilities allowed SCSI to streamline various operations, including verifying SIMs, monitoring network functions, and generating analytics and reports. Additionally, the platform offered robust billing support, ensuring accurate and efficient financial management. By leveraging Control Center, SCSI could maintain 24/7 visibility into network conditions and IoT device behavior, enabling remote diagnostics and ensuring the highest service reliability for their mission-critical security communications.

Impact #1	Automated rules within the Control Center helped SCSI manage connectivity for tens of thousands of SIMs cost-effectively across the Asia-Pacific region.
Impact #2	The platform provided 24/7 visibility into network conditions and IoT device behavior, ensuring the highest service reliability for mission-critical communications.
Impact #3	Remote diagnostics capabilities allowed SCSI to quickly identify and resolve issues, minimizing downtime and enhancing overall operational efficiency.

Impact #1

Automated rules within the Control Center helped SCSI manage connectivity for tens of thousands of SIMs cost-effectively across the Asia-Pacific region.

Impact #2

The platform provided 24/7 visibility into network conditions and IoT device behavior, ensuring the highest service reliability for mission-critical communications.

Impact #3

Remote diagnostics capabilities allowed SCSI to quickly identify and resolve issues, minimizing downtime and enhancing overall operational efficiency.

Benefit #1	Lower operational costs due to automated connectivity management.
Benefit #2	Cost-effective management of tens of thousands of SIMs across the Asia-Pacific region.

Benefit #1

Lower operational costs due to automated connectivity management.

Benefit #2

Cost-effective management of tens of thousands of SIMs across the Asia-Pacific region.

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Overview

SCSI uses Control Center connectivity management to ensure the highest service reliability for their alarm monitoring network and security communications solutions.

Operational Impact

Quantitative Benefit