Tableau Case Studies Schuberg Philis: Using Tableau for Real-Time Reporting and Customer Transparency

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	Schuberg Philis: Using Tableau for Real-Time Reporting and Customer Transparency Tableau

Schuberg Philis: Using Tableau for Real-Time Reporting and Customer Transparency

Tableau

Technology Category	Application Infrastructure & Middleware - Data Visualization
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS) Supply Chain Visibility
Services	Data Science Services
Challenge	Schuberg Philis, a company that provides mission-critical computer IT systems and guarantees uptime to enterprise customers in the Netherlands, was looking for a way to support their service management processes with real-time information. They needed a tool that could handle different data sets, from KPIs and incident management to system performance. The company was using a variety of different products for reporting, from internal systems to Excel and traditional reporting systems. However, they found these methods to be time-consuming and repetitive, and they were looking for a way to take their reporting to the next level. Read More
About Customer	Schuberg Philis is an IT company based in the Netherlands that provides mission-critical computer IT systems to enterprise customers. They guarantee 100% uptime for their clients, supported by dedicated teams. The company prides itself on its customer intimacy, considering it the most important part of their service. They have a specific niche in managing mission-critical systems, which requires a very intimate relationship with their customers. The company is about 150 people strong and plans to expand the usage of their chosen data visualization tool, Tableau, to their customers as well. Read More
Solution	Schuberg Philis chose Tableau as their data visualization and reporting tool. They started small, using Tableau to support their service management processes. They found that Tableau could handle different data sets and could be used as a platform to support all of their information needs. They connected Tableau directly to their data sources, including their EFP system for financial information, dictating systems, and monitoring systems. They also used Tableau's in-memory capabilities to take the load off their production systems. They developed reports for their end users and then published them through the web system. They also plan to share all their information with their customers to become fully transparent in their processes. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Supply Chain Visibility

Services

Data Science Services

Challenge

Schuberg Philis, a company that provides mission-critical computer IT systems and guarantees uptime to enterprise customers in the Netherlands, was looking for a way to support their service management processes with real-time information. They needed a tool that could handle different data sets, from KPIs and incident management to system performance. The company was using a variety of different products for reporting, from internal systems to Excel and traditional reporting systems. However, they found these methods to be time-consuming and repetitive, and they were looking for a way to take their reporting to the next level.

About Customer

Schuberg Philis is an IT company based in the Netherlands that provides mission-critical computer IT systems to enterprise customers. They guarantee 100% uptime for their clients, supported by dedicated teams. The company prides itself on its customer intimacy, considering it the most important part of their service. They have a specific niche in managing mission-critical systems, which requires a very intimate relationship with their customers. The company is about 150 people strong and plans to expand the usage of their chosen data visualization tool, Tableau, to their customers as well.

Solution

Schuberg Philis chose Tableau as their data visualization and reporting tool. They started small, using Tableau to support their service management processes. They found that Tableau could handle different data sets and could be used as a platform to support all of their information needs. They connected Tableau directly to their data sources, including their EFP system for financial information, dictating systems, and monitoring systems. They also used Tableau's in-memory capabilities to take the load off their production systems. They developed reports for their end users and then published them through the web system. They also plan to share all their information with their customers to become fully transparent in their processes.

Impact #1	The company was able to provide real-time information to their customers, replacing their once-a-month report.
Impact #2	They were able to address specific customer questions immediately and publish the information to them.
Impact #3	The company was able to save time by using Tableau, as they no longer had to repeat tedious tasks using traditional tools.

Impact #1

The company was able to provide real-time information to their customers, replacing their once-a-month report.

Impact #2

They were able to address specific customer questions immediately and publish the information to them.

Impact #3

The company was able to save time by using Tableau, as they no longer had to repeat tedious tasks using traditional tools.

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Overview

Schuberg Philis: Using Tableau for Real-Time Reporting and Customer Transparency

Operational Impact